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HOME >> Information for Customers with Special Needs >> Telephone Inquiries: Telephone Numbers for Airlines in Terminal 1

Information for Customers with Special Needs
Telephone Inquiries: Telephone Numbers for Airlines in Terminal 1

Please check the number before dialing.
Some airlines provide information on their services for people with disabilities and special needs in their website.

Many flights are code share in which the flight will have more than one airline flight number.
The terminal used may differ depending on the airline servicing your particular flight. Please confirm your terminal with your airline.

Airlines Telephone number
letter A
Aeroflot Russian Airlines North Wing Telephone: +81(0)3-5532-8701
Aeromexico North Wing Telephone: +81(0)3-5293-5945
airberlin South Wing -
AIR BUSAN South Wing Telephone: +81(0)3-3836-3271
Aircalin North Wing Telephone: +81(0)3-5767-4143
Air Canada South Wing Telephone: +81(0)3-4335-9300
Air China South Wing Telephone: +81(0)476-34-3941
0120-474-999(Calls from within Japan only)
Air France North Wing Telephone: +81(0)3-5767-4143
Air Japan South Wing Telephone: +81(0)3-6741-6687
Air New Zealand South Wing Telephone: +81(0)476-34-8388
Alitalia North Wing Telephone: +81(0)476-32-7811
All Nippon Airways South Wing +81(0)3-6741-1120(English only)
Asiana Airlines South Wing Telephone: +81(0)3-3582-6600
Aurora Airlines North Wing Telephone: +7-4242-46-22-88(89)
letter C
China Southern Airlines North Wing Telephone: +81(0)3-5157-8011
Continental Airlines South Wing Telephone: +81(0)3-5464-5050
letter D
Delta Air Lines North Wing Telephone: +81(0)476-31-8000
letter E
EGYPTAIR South Wing -
Ethiopian Airlines South Wing Telephone: +81(0)3-6453-7577
Etihad Airways South Wing Telephone: +81(0)3-3298-4719
EVA Air South Wing Telephone: +81(0)3-5798-2811 or +81(0)570-666-737
letter G
Garuda Indonesia North Wing Telephone: +81(0)3-3240-6161
letter H
HawaiianAirlines North Wing Telephone: +81 (0)570-018-011
* Navi Dial (charge)
(Mon-Fri 9:15-17:30)
letter I
IBEX Airlines South Wing Telephone: +81(0)3-6741-6688
letter J
Jet Airways South Wing Telephone: +81(0)3-5405-7651
Jin Air North Wing Telephone: +81(0)476-32-5612
letter K
KLM - Royal Dutch Airlines North Wing Telephone: +81(0)3-5767-4149
Korean Air North Wing Telephone: +81(0)476-32-7561
letter L
LOT Polish Airlines South Wing Telephone: +48-22-577-99-52
Lufthansa German Airlines South Wing Telephone: +81(0)3-4333-7656
letter M
MIAT Mongolian Airlines South Wing Telephone: +81(0)3-5615-4653
letter N
NIKI South Wing -
letter P
Peach South Wing Telephone: +81(0)3-4580-8181
letter S
Scandinavian Airlines System South Wing Telephone: +81(0)3-5400-2331
SHANDONG AIRLINES South Wing Telephone: +81(0)6-6263-0034 or +86-531-96777
Shenzhen Airlines South Wing Telephone: +86-755-95080 or +86-4008895080
Sichuan Airlines North Wing -
Singapore Airlines South Wing Telephone: +81(0)3-3213-3431
South African Airways South Wing Telephone: +81(0)3-3470-1901
Swiss International Air Lines South Wing Telephone: +81(0)476-34-8320
letter T
Thai Airways International South Wing Telephone: +81(0)570-064-015
Turkish Airlines South Wing Telephone: +81(0)3-3435-0421
letter U
United Airlines South Wing Telephone: +81(0)3-6732-5011
Uzbekistan Airways South Wing Telephone: +81(0)3-5157-0722
letter V
Vietnam Airlines North Wing Telephone: +81(0)3-3508-1481
Virgin Australia South Wing Telephone: +61-7-3295-2296
letter X
Xiamen Airlines North Wing Telephone: +86-592-2226666
letter Y
Yakutia Airlines North Wing Telephone: +7-4112-491-209