| Q1. |
Why do I have to pay Passenger Security Service Charge (PSSC)? |
| A. |
Since the 9/11 US terrorist attacks, Narita Airport has been implementing initiatives in response to increased aviation security levels worldwide so that our customers can feel safe taking their flights.
As part of this drive, we have installed an in-line screening system incorporating explosives detection equipment in our system for carrying customer baggage checked in at the check-in counters which has allowed us to offer a high level of security. The new charge will be introduced in order to maintain this level of security so that our customers can use Narita Airport without apprehension. |
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| Q2. |
Why do transit passengers have to pay Passenger Service Facility Charge (PSFC)? |
| A. |
Effort has been made at Narita Airport to improve the area used by passengers waiting to board their flights so that they can spend their waiting time in comfort.
Since these facilities are used by departure and transit passengers alike, we have decided to ask transit passengers to pay PSFC too. |
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Q3. |
What happens with regards PSSC and PSFC if I have already booked my flight? |
| A3. |
PSFC for departure passengers will be collected as in the past, but with respect to the new PSSC and PSFC, this depends on the issuing date of your air ticket. The charges will apply even if you have already paid for your ticket if the ticket is issued on November 16 or later. For further details, please contact your airline or travel agent where you obtained your air ticket. |
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| Q4. |
Can I get a refund on PSSC and PSFC if I canceled the ticket? |
| A. |
Since PSSC and PSFC are paid for by passengers using the airport, they will be refunded if the ticket is not used. For further details, please contact your airline or travel agent where you obtained your air ticket. |
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| Q5. |
Must I pay PSSC and PSFC without exception when transiting Narita Airport? |
| A. |
The charges apply to passengers connecting between international flights. However, passengers using domestic sectors on international flights and transiting at Narita Airport on the same calendar day are exempt from the charges. Please contact your airline for information on the application scope for this exemption. |
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