Frequently Asked Questions(FAQ)

Thank you very much for using Narita Airport daily.
Regarding inquiries / opinions from customers, we will inform you as follows.


Flight Related

Would you like to know about the status of today’s flights (delays, cancellations, etc.)?

Information about flights arriving at and departing from Narita Airport today may be accessed via our website or by phone.

Phone Inquiries

Narita International Airport information :
0476-34-8000

*Please take care not to dial the wrong number.

How to Use Narita International Airport Information Services

I heard that a celebrity is visiting Japan, when will they arrive?

Note that we do not disclose the personal information of persons using the airport.
Further, welcoming travelers arriving at the airport is limited to the arrivals lobby.

I’d like to look up all flights between Narita Airport and New York next month.

By entering a destination (departure point) and a date into the Narita Airport arrivals and departures schedule, you can review all flights in the week preceding and the week following that date.

Weekly Schedule Search

How should I transfer at Haneda Airport?

ures, For inquiries regarding checked baggage or immigration/emigration procedplease contact your airline or the relevant immigration bureau. For information on how to access Haneda Airport, please refer to “Haneda Airport Access Navi.”


Immigration / Emigration Procedures

How much time should I allow between arrival at the airport and my flight time?

For most airlines, check-in time generally begins two hours prior to departure time and ends one hour prior to departure time. However, check-in time may vary by airline, so please contact your airline directly to confirm.

Airlines

Would you like to know about taking duty-free goods, pets, or plants onto the plane, vaccinations required before travel, or visa application procedures?

Immigration / Emigration Procedures

Immigration Bureau Website

Narita Airport District Immigration Office, Tokyo Regional Immigration Bureau:
0476-34-2222

Tax Exemptions, Restricted Goods, Prohibited Goods, and Customs Procedures

Narita Customs Website

Narita Customs Station (Consultation Office)
0476-34-2128 / 0476-34-2129
Weekdays 8:30-12:15 / 13:00-17:00(Weekends and Holidays)

Traveling with Pets, Bringing Meat Products with You, and Other Animal Quarantine-Related Matters

Animal Quarantine Station Website (*Staff respond to e-mail inquiries.)

Animal Quarantine Station, Narita Branch
Terminal 1: 0476-32-6664
Terminal 2: 0476-34-2342
Terminal 3: 0476-34-4260

Traveling with Ferrets, Hamsters, Parrots, etc.

Ministry of Health, Labor and Welfare Website (Animal Import Declaration System)

Narita Airport Quarantine Station Website (Animal Import Control Office)

Narita Airport Quarantine Station (Animal Import Control Office) : 0476-32-6708

Bringing Plants, Vegetables, or Fruit with You, and Other Plant Quarantine-Related Matters

Plant Quarantine Station Website

Yokohama Plant Protection Station, Narita Branch
Terminal 1 : 0476-32-6694
Terminals 2 and 3 : 0476-34-2352

narita@pps.go.jp

Immunization, Infectious Diseases, and Other Health-Related Matters

Narita Airport Quarantine Station Website

Narita Airport Quarantine Station : 0476-34-2310

Visa Requirements and Application Process

Please contact the embassy or consulate of the relevant country.

Ministry of Foreign Affairs Website (Japan Visa Information)

Passport Applications

Please contact your local passport office.

Ministry of Foreign Affairs Website (Passports A to Z)

Prohibited Items

Please contact the embassy or consulate of the relevant country.

Ministry of Foreign Affairs Website (List of Foreign Embassies in Japan)


Airport Facilities and Services

My flight leaves early in the morning. Would it be possible for me to spend the night at the airport?

We have 24-hour convenience stores in each terminal, a 24-hour visitor’s area which passengers may use free of charge in Terminal 2, and 24-hour check-in capsule hotels at the P2 parking lot (connected to Terminal 2). For more information, refer to the following.

For Passengers Traveling on Early Morning Flights

Are there any restaurants which serve halal or vegetarian food?

See below for a list of restaurants serving halal/vegetarian food.

Halal and Vegetarian Restaurants

How should I travel between terminals?

To travel between terminals, please use the free inter-terminal buses. Because delays and cancellations may occur due to traffic conditions, be sure to allow plenty of time to get from one terminal to another. It is also possible to travel between terminals 2 and 3 on foot. For more information, refer to the following.

Traveling Between Terminals

There is a product I would like to buy at the airport, where can I find it?

We apologize, but ask that passengers direct inquiries about available merchandise to individual stores.

Restaurant and Shop Search

Can I have my baggage sent from my home to the airport in advance?

You can have your baggage sent to the airport in advance via home delivery before departure. You may also have your baggage sent from the airport to your home upon arrival. For more information, please make contact the home delivery counter.

Home Delivery Counter

I would like to rent a wheelchair (or baby stroller) at the airport. Can I make a reservation in advance?

We offer a free wheelchair and stroller rental service at the information counters in various locations throughout the terminals. After use, please return the wheelchair or stroller to your nearest information counter. Passengers arriving at Narita Airport may use the service after completing immigration procedures.
For services provided by your airline, please contact the airline directly.

Is there a service to help me get around the airport and complete any necessary procedures?

The airport officials and airline staff will help you. Please don’t hesitate to let them know what you need. For more information, refer to our Special Assistance service.

Special Assistance

I would like to enter the terminal with my pet, is this possible?

Pets are not permitted within the passenger terminal area at Narita Airport. However, this does not apply to assistance dogs and caged pets to be taken with you on your flight.
We apologize to passengers who would like to have their pets greet them or see them off at the terminal, and kindly request your understanding.

I’d like to travel with my pet.

To take your pet with you on your trip, please refer to the following.

Animal Quarantine Station Website (*Responds to questions via e-mail.)

Animal Quarantine Station, Narita Branch
Terminal 1: 0476-32-6664
Terminal 2: 0476-34-2342
Terminal 3: 0476-34-4260

aqs.nrtr1@maff.go.jp

I would like to arrange for a group tour of the airport. What kind of procedures are required?

No application is required for group visits to Narita Airport. Visitors are welcome. However, we do not support guided tours. Thank you for your understanding.

For Guests Wishing to Tour Narita Airport

Do any fees apply when using the airport facilities?

Narita Airport collects a passenger service facilities charge and a passenger service security charge from all passengers. The income from these charges is used for the maintenance of shared spaces inside the terminals, information services, and security, and allows us to ensure that passengers have an enjoyable and safe visit to Narita Airport. We appreciate your understanding.

Passenger Service Facilities Charge (PSFC) and Passenger Service Security Charge (PSSC)

How is the passenger service facilities charge paid? Can I get a refund?

The passenger service facilities charge and passenger service security charge are paid with your air fare when you purchase your tickets. For refunds, please contact the airline you were planning to use.

Airlines


Airport Access

How long does it take to get from Narita Airport to central Tokyo?

Various means of transportation are available for getting from Narita Airport to Tokyo, including trains, buses, taxis, and rental cars. For an overview of the amount of time required by each transportation method, refer to the following.


Other

I’d like to work at Narita Airport.

For positions in the airport shops and restaurants, please refer to the job information posted by individual companies.
We provide no additional job information, and ask that you contact companies directly about any open positions.
Information regarding positions at Narita International Airport Corporation (NAA) can be accessed via the NAA website.

I would like to post a link to your website. What kind of procedures are required?

As a rule, we do not place restrictions on the posting of links to our website (this includes the home page and all other other content). Therefore, there is no need to contact before or after posting the link. Aside from that to the home page (http://www.narita-airport.jp), the links to all other content are subject to change without warning. We accept no responsibility for any broken links which may result. Additionally, we accept no responsibility for any websites that link to our website. We appreciate your understanding. For more information, please refer to our website policy.

I would like to advertise on your website.

Business that would like to market to business people and tourists who use our airport may do so by posting advertisements in the banner at the bottom of our website. For pricing information, please refer to the NAA website.