Travel Support : Frequently Asked Questions (FAQ) | NARITA INTERNATIONAL AIRPORT OFFICIAL WEBSITE

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	Below is a list of frequently asked questions and answers as well as contact numbers for most inquiries. Please feel free to contact the Narita International Airport Information if you have any queries.

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Inquiry

Information

Narita Airport Flight

Information

Website

Flight Information

Telephone

•Narita International Airport Information : +81(0)476-34-8000
*Please check the number before dialing.

How to find Narita International Airport Information

Mobile Phone

Mobile Phone Site (NTT DOCOMO, au and Softbank Internet-ready mobile phones)

Baggage size limits and lost, damaged or delayed baggage

	Please check with your airline

Connection information for transit passengers is available here:
	Connecting Information

Air fares & reservations

Information for passengers

For transit passengers:
• Changing terminals
• Meeting friends
• Leaving the airport, etc.


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Inquiry

Information

Security check details

Please check these pages for more information.
	Security Guide

Please check with your airline for further details on items prohibited on the aircraft.

Items prohibited on the aircraft

Restrictions on liquids as carry-on cabin baggage


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The contact number for inquires on items lost at the airport depends on where the item was lost. The contact numbers are as shown in the table below.
All lost items are eventually turned over to, and retained by, the Airport Police.

Inquiry

Information

If you know where the item was lost

• Before departure passport control
• After Customs

• Information Center

Terminal 1: +81(0)476-32-2105

Terminal 2: +81(0)476-34-5220

(6:30 - 22:30, 365 days a year)
• Accounting Division, Narita Airport Police:+81(0)476-32-0110

8:30 - 17:15 (Closed Sat., Sun. and holidays)

• After departure passport control
• Before Customs

• Narita Customs Lost Property Office

Terminal 1: +81(0)476-32-6049

Terminal 2: +81(0)476-34-2157

8:30 - 17:00 (Closed Sat., Sun. and holidays)

• Inside aircraft

Please check with your airline for lost item inquiry contact numbers.

If you do not know where the item was lost and other lost item inquiries

•Narita International Airport Information : +81(0)476-34-8000

(available 24 hours a day, 365 days a year)


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Inquiry	Information
Passport control procedures	Immigration Bureau website • Tokyo Immigration Bureau, Narita Airport Office +81(0)476-34-2222 (English and Japanese only)
Duty free limits, import restrictions and other Customs inquiries	Tokyo Customs website • Narita Customs Branch (inquiries officer) +81(0)476-34-2128 +81(0)476-34-2129 (English and Japanese only) 8:30 - 12:15, 13:00 - 17:00 (Closed Sat., Sun. and holidays)
Inquiries concerning the import or export of animals and meat product	Animal Quarantine Station website • Animal Quarantine Station, Narita Branch Terminal1:+81(0)476-32-6664 Terminal2:+81(0)476-34-2342 na-k1@aqs.maff.go.jp (English and Japanese only)
Bringing in ferrets, hamsters, budgerigars, etc. to the country.	Health Ministry website (New Notification System for the Importation of Animals) • Narita Airport Quarantine (Animal Importing Administration Office) +81(0)476-32-6708(English and Japanese only)
Inquiries concerning the import or export of plants, vegetables or fruit	Plant Protection Station website • Yokohama Plant Protection Station, Narita Branch Terminal1:+81(0)476-32-6694 Terminal2:+81(0)476-34-2352 narita@pps.go.jp (English and Japanese only)
Health inquiries relating to infectious diseases overseas and inoculation	Overseas Infectious Diseases Information Corner • Narita Airport Quarantine Station +81(0)476-34-2310 (English and Japanese only)
Visa requirement and application inquiries	Please contact your nearest Japanese diplomatic mission directly. Ministry of Foreign Affairs Website (Guide to Japanese Visas)


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Inquiry	Information
Day Rooms and Shower Rooms	Day Rooms The dayroom and show facilities are fully equipped with sleeping facilities with showers as well as separate shower cubicles. They can be found on the 3rd floor in Terminals 1 and 2. Sleeping facilities can be reserved in advance. Available only to departing passengers who have completed passport control formalities. Shower Rooms* Shower facilities can be found on the 2nd floor in Terminal 1 and in the Basement 1st floor in Terminal 2. Click here for more information. Day Rooms and Shower Rooms
Internet Service	Narita Airport provides coin-operated Internet terminals, wireless LAN and cable LAN Internet access in a number of locations throughout the airport for departing and arriving passengers. Access from Internet terminals Wireless and Cable LAN
Currency Exchange	Different banks handle different currencies. Please check these pages for more information. Currency Exchange Individual banks also offer different exchange rates. Remember to check the exchange rate before exchanging money.
ATM (Automatic Teller Machines)	There are some ATMs on the airside after outbound passport control. Please click on the following link for more information on ATM locations. ATM(Automatic Teller Machines)
Baggage	There are baggage storage services and coin-operated lockers in the airport. Companies that will deliver your baggage from your lodging in Japan to the airport or from the airport to your lodging are located in the departure and arrival lobbies. Baggage storage services Coin-operated lockers Baggage delivery services
Cellular Telephone Rental	Cellular telephones are available for rental. Please check these pages for more information. Cellular Telephone Rental
Accommodation and Airport Hours	Aircraft operating hours is between 6:00 a.m. and 11:00 p.m.. Customers are not permitted to remain in the passenger terminals outside aircraft operating hours. However, under special circumstances, for example when an aircraft arrives after public transport stops operating, customers may be allowed to sleep in designated areas. Moreover, customers catching early morning flights are advised to use nearby hotels and accommodations around the airport. Hotels
Sightseeing	Information counters for visitors from abroad provide tourism information for people traveling within Japan. Tourist Information Tour bookings can also be make on these pages. Tour Reservation
Shopping, Dining & Convenient Services	Please check these links for more information. Shopping & Dining Facilities & Services
Airport Facilities & Services	•Narita International Airport Information : +81(0)476-34-8000


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Charges

Passenger Service Facility Charge (PSFC)

Passenger Security Service Charge (PSSC)

PSFC is used to cover the cost of maintaining and managing the lobbies, shuttle system, elevators and other terminal transportation facilities as well as the flight information system and various other facilities. It is also used to provide baggage carts and passenger information services.

PSSC is used to cover the expense of providing services such as baggage inspections and security checks using high-performance inspection devices as well as passenger terminal security maintenance to ensure passenger safety.

•Passengers Departing from Narita Airport *1
Adult	2,040 yen
Child	1,020 yen

•Passengers Transiting from an International Flight to an International Flight at Narita Airport *2
Adult	1,020yen
Child	510 yen

•Passengers Departing from Narita Airport *1
Adult and child	500 yen

•Passengers Transiting from an International Flight to an International Flight at Narita Airport *2
Adult and child	500 yen

Payment

The charges will be collected when the airline ticket is purchased.

Other

Conditions of Contract – Passenger Service Facility and Other Charges (Translation/Reference Purpose Only) (PDF: 65 KB)

*1	Passengers flying out of Japan from Narita Airport.(including those transiting from a domestic flight to an international flight)	*2	Passengers arriving on an international flight from outside Narita Airport and departing on an international flight from Narita Airport on the same calendar day. (Notwithstanding, charges will apply to passengers departing a day or more later as stipulated in *1)

Please refer to “Conditions of Contract – Passenger Service Facility and Other Charges” for further information.

· These charges apply to passengers departing on international services. (These do not apply to passengers using domestic services only)
· Child fee applies to passengers aged 2 and under 12.
· Children with adult air tickets will be charged the adult fee.
· Charges are not collected from children under the age of 2.
· Prices include consumption tax.


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Inquiry	Information
Rail	JR website • JR East Telephone Center: +81-(0)50-2016-1603 (10:00-18:00)
Rail	Keisei Electric Railway website • Keisei Ueno Information Office: +81-(0)3-3831-0131 (9:00-18:00)(English and Japanese only)
Bus	Bus & Taxi Information
Taxi	Bus & Taxi Information • Airport Taxi: +81 (0)476-34-8755
Parking Information	Parking Information
Car Rental	Car Rental Information Counters • Terminal 1: +81 (0)476-32-6206 • Terminal 2: +81 (0)476-34-8464
For Assistance	Please use one of the intercoms located at the information counters or near the entrances and exits. Barrier free information * For contact your airline for assistance from the check-in counter to the departure gate.


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Inquiry	Information
Arrival & Departure Procedures	Please refer to Arrival & Departure Procedures.
Procedural times	• How long do departure procedures take? • How many hours before the flight should I arrive at the airport? • How many hours before the flight can I check in? Normally, most airlines begin check-in procedures two and a half hours before departure time and complete them an hour before the flight. However, starting and closing times vary by airline. Please check directly with your airline.
I'd like to do some sightseeing.	There are no sightseeing tour facilities at Narita Airport. However, you can view tourism guides to Japan on our web site. You can also make local hotel reservations. Arrival & Transfer Guidebook(Transit Procedure & Entertainment) Hotel Reservation


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Inquiry	Information
Airport Entry	For security reasons, all personnel entering Narita Airport must produce identification. Please make sure you bring a driving license, health insurance card, student card or some other form of identification with you. What's new •Narita International Airport Information : +81(0)476-34-8000
Pets	Regulations at Narita Airport forbid pets in the passenger terminal areas (excluding guide dogs, etc.). This does not apply to caged animals being checked in for transportation on an aircraft. Airport visitors are asked to refrain from bringing their pets with them.
Airport Visitors	Please refer to Visiting the Airport or Seeing off & Meeting Passengers.


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Inquiry	Information
Employment in an Airport Company	NAA does not receive or handle information related to employment opportunities in airport companies. All inquiries should be addressed directly to the individual companies


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Inquiry	Information
Advertising at the airport	Please refer to our guide to advertising.


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Inquiry	Information
Aircraft, passenger and cargo traffic information and other airport operational statistics	Please refer to Airport Operations.


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Inquiry	Information
Narita International Airport Corporation (NAA) Profile and Business Activities	Please refer to Narita International Airport Corporation (NAA).


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Inquiry	Information
Linking to this Website	Please refer to our Site Policy.


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Please feel free to contact the Narita International Airport Information if you have any other queries.

	\| Flights & Airlines \| Security Checks \| Lost Items \| Overseas Travel Procedures \| \| Shops & Facilities \| \| Passenger Service Facility Charge and Passenger Security Service Charge \| \| Airport Access \| Arrival & Departure Procedures \| Visiting the Airport \| \| Employment at the Airport \| Advertising \| Airport Operations \| NAA \| Website \| \| Other \|