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Information |
| If you know where the item was lost |
• Before departure passport control
• After Customs |
• NAA Service Center
Terminal 1: +81(0)476-32-2105
Terminal 2: +81(0)476-34-5220
(available 24 hours a day, 365 days a year)
• Accounting Division, Narita Airport Police:+81(0)476-32-0110
8:30 - 17:15 (Closed Sat., Sun. and holidays) |
• After departure passport control
• Before Customs |
• Narita Customs Lost Property Office
Terminal 1: +81(0)476-32-6049
Terminal 2: +81(0)476-34-2157
8:30 - 17:00 (Closed Sat., Sun. and holidays) |
| • Inside aircraft |
• Contact your airline:
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| If you do not know where the item was lost
and other lost item inquiries
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•Narita International Airport Information : +81(0)476-34-8000
(available 24 hours a day, 365 days a year)
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Information |
| Day Rooms and Shower Rooms |
Day Rooms
Day rooms with showers and shower cubicles are located on the 3rd floor of both Terminal 1 and 2.
*Available only to departing passengers who have completed passport control formalities. Complete with shampoo & conditioner, body wash, bath towels, face towels and hair dryers etc.
Advance reservations are accepted for the use of day rooms.
Shower Rooms
The shower rooms on the basement 1st floor of Terminal 2 come complete with shampoo & conditioner, body wash, bath towels, face towels and hair dryers etc.
 Day Rooms and Shower Rooms |
| Currency Exchange |
Different banks handle different currencies. Please check these pages for more information.
Currency Exchange
Individual banks also offer different exchange rates. Remember to check the exchange rate before exchanging money. |
| ATM (Automatic Teller Machines) |
There are some ATMs on the airside after outbound passport control.
Please click on the following link for more information on ATM locations.
ATM(Automatic Teller Machines) |
| Credit card cash dispensers |
Credit card cash dispensers are only available on the landside before outbound passport control. There are no cash dispensers after outbound passport control.
Credit card cash dispensers |
| Baggage |
There are baggage storage services and coin-operated lockers in the airport. Companies that will deliver your baggage from your lodging in Japan to the airport or from the airport to your lodging are located in the departure and arrival lobbies.
Baggage storage services
Coin-operated lockers
Baggage delivery services |
| Cellular Telephone Rental |
Cellular telephones are available for rental for that sudden business trip or to stay in touch with friends while abroad. Please check these pages for more information.
Cellular Telephone Rental |
| Accommodation and Airport Hours |
Customers are not permitted to remain in the passenger terminals outside aircraft operating hours between 6:00 a.m. and 11:00 p.m. However, under special circumstances, for example when an aircraft arrives after public transport stops operating, customers may be allowed to sleep in designated areas. Moreover, customers catching early morning flights are advised to use nearby hotels and accommodations around the airport.
Hotels |
| Shopping, Dining & Convenient Services |
Please check these links for more information.
Shopping & Dining
Facilities & Services |
| Airport Facilities & Services |
•Narita International Airport Information : +81(0)476-34-8000 |
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| Charges |
Passenger Service Facility Charge (PSFC)
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Passenger Security Service Charge (PSSC)
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| PSFC is used to cover the cost of maintaining and managing the lobbies, shuttle system, elevators and other terminal transportation facilities as well as the flight information system and various other facilities. It is also used to provide baggage carts and passenger information services.
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PSSC is used to cover the expense of providing services such as baggage inspections and security checks using high-performance inspection devices as well as passenger terminal security maintenance to ensure passenger safety. |
| •Passengers Departing from Narita Airport *1 |
| Adult |
2,040 yen |
| Child |
1,020 yen |
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| •Passengers Transiting at Narita Airport *2 |
| Adult |
1,020yen |
| Child |
510 yen |
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| •Passengers Departing from Narita Airport *1 |
| Adult and child |
500 yen |
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| •Passengers Transiting at Narita Airport *2 |
| Adult and child |
500 yen |
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| Payment |
The charges will be collected when the airline ticket is purchased.
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| Other |
Conditions of Contract – Passenger Service Facility and Other Charges (Translation/Reference Purpose Only) (PDF: 65 KB) |
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Passengers departing from Narita Airport as their point of origin, and those departing from Narita Airport a day or more after entering Japan. |
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Passengers arriving from outside Narita Airport and departing without entering Japan, and those departing from Narita Airport on the same calender day they entered Japan. |
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· These charges apply to passengers using international services.
· Child fee applies to passengers aged 2 and under 12.
· Children with adult air tickets will be charged the adult fee.
· Charges are not collected from children under the age of 2.
· Prices include consumption tax. |
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Information |
| Airport Entry |
For security reasons, all personnel entering Narita Airport must produce identification. Please make sure you bring a driving license, health insurance card, student card or some other form of identification with you.
Visiting Narita Airport
At times, security restrictions are placed on entry to the airport by non-traveling members of the public. Please telephone or check the “What’s new” section of our website before leaving home.
What's new
•Narita International Airport Information : +81(0)476-34-8000
• NAA Security Center: +81 (0)476-34-5140 |
| Pets |
Regulations at Narita Airport forbid pets in the passenger terminal areas (excluding guide dogs, etc.). This does not apply to caged animals being checked in for transportation on an aircraft. Airport visitors are asked to refrain from bringing their pets with them. |
| Airport Visitors |
Members of the public may use the observation decks in the passenger terminals and watch the activity in the departure and arrival lobbies (guides are not provided by NAA). Groups of ten or more must give 7-days notice before arriving. Inquiries can be directed to the following;
Visiting the Airport or Seeing Off & Meeting Passengers |
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Information |
| Employment in an Airport Company |
NAA does not receive or handle information related to employment opportunities in airport companies. All inquiries should be addressed directly to the individual companies |
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| Inquiry |
Information |
| Aircraft, passenger and cargo traffic information and other airport operational statistics |
Airport Operations |
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| Inquiry |
Information |
| Linking to this Website |
Site Policy |
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