NARITA INTERNATIONAL AIRPORT
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Travel Support

Frequently Asked Questions (FAQ)


  Below is a list of frequently asked questions and answers as well as contact numbers for most inquiries.
Please feel free to contact the Narita International Airport Information if you have any queries.
 
 
| Flights & Airlines | Security Checks | Lost Items | Overseas Travel Procedures |
| Shops & Facilities |
| Passenger Service Facility Charge and Passenger Security Service Charge |
| Airport Access | Arrival & Departure Procedures | Visiting the Airport |
| Employment at the Airport | Advertising | Airport Operations | NAA | Website |
| Other |
  Flights & Airlines  
Inquiry Information
Narita Airport Flight Information Website Flight Information
Telephone •Narita International Airport Information : +81(0)476-34-8000
*Please check the number before dialing.
How to find Narita International Airport Information
Baggage size limits and lost, damaged or delayed baggage
Please check with your airline
 
Connection information for transit passengers is available here:
Connecting Information
Air fares & reservations
Information for passengers
For transit passengers:
• Changing terminals
• Meeting friends
• Leaving the airport, etc.
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Security Checks
Inquiry Information
Security check details

Please check these pages for more information.

Security Guide

Please check with your airline for further details on items prohibited on the aircraft. 

Items prohibited on the aircraft
Restrictions on liquids as carry-on cabin baggage
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Lost Items
 

The contact number for inquires on items lost at the airport depends on where the item was lost. The contact numbers are as shown in the table below.
All lost items are eventually turned over to, and retained by, the Airport Police.

 
Inquiry Information
If you know where the item was lost • Before departure passport control
• After Customs
• Information Center
HOMETerminal 1: +81(0)476-32-2105
HOMETerminal 2: +81(0)476-34-5220
HOME(6:30 - 22:30, 365 days a year)
• Accounting Division, Narita Airport Police:+81(0)476-32-0110
HOME8:30 - 17:15 (Closed Sat., Sun. and holidays)
• After departure passport control
• Before Customs
• Narita Customs Lost Property Office
HOMETerminal 1: +81(0)476-32-6049
HOMETerminal 2: +81(0)476-34-2157
HOME8:30 - 17:00 (Closed Sat., Sun. and holidays)
• Inside aircraft
Please check with your airline for lost item inquiry contact numbers.
If you do not know where the item was lost and other lost item inquiries •Narita International Airport Information : +81(0)476-34-8000
HOME(available 24 hours a day, 365 days a year) HOME
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Overseas Travel Procedures
Inquiry Information
Passport control procedures Immigration Bureau website
• Tokyo Immigration Bureau, Narita Airport Office +81(0)476-34-2222
(English and Japanese only)
Duty free limits, import restrictions and other Customs inquiries Tokyo Customs website
• Narita Customs Branch (inquiries officer)
+81(0)476-34-2128
+81(0)476-34-2129
(English and Japanese only)
8:30 - 12:15, 13:00 - 17:00 (Closed Sat., Sun. and holidays)
Inquiries concerning the import or export of animals and meat product Animal Quarantine Station website
• Animal Quarantine Station, Narita Branch
Terminal1:+81(0)476-32-6664
Terminal2:+81(0)476-34-2342
na-k1@aqs.maff.go.jp
(English and Japanese only)
Bringing in ferrets, hamsters, budgerigars, etc. to the country. Health Ministry website (New Notification System for the Importation of Animals)
• Narita Airport Quarantine (Animal Importing Administration Office)
+81(0)476-32-6708(English and Japanese only)
Inquiries concerning the import or export of plants, vegetables or fruit Plant Protection Station website
• Yokohama Plant Protection Station, Narita Branch
Terminal1:+81(0)476-32-6694
Terminal2:+81(0)476-34-2352
narita@pps.go.jp
(English and Japanese only)
Health inquiries relating to infectious diseases overseas and inoculation Overseas Infectious Diseases Information Corner
• Narita Airport Quarantine Station
+81(0)476-34-2310
(English and Japanese only)
Visa requirement and application inquiries Please contact your nearest Japanese diplomatic mission directly.
Ministry of Foreign Affairs Website
(Guide to Japanese Visas)
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Shops & Facilities
Inquiry Information
Day Rooms and Shower Rooms

Day Rooms
The dayroom and show facilities are fully equipped with sleeping facilities with showers as well as separate shower cubicles. They can be found on the 3rd floor in Terminals 1 and 2. Sleeping facilities can be reserved in advance.
*Available only to departing passengers who have completed passport control formalities.

Shower Rooms
Shower facilities can be found on the 2nd floor in Terminal 1 and in the Basement 1st floor in Terminal 2.
Click here for more information.
Day Rooms and Shower Rooms

Internet Service Narita Airport provides coin-operated Internet terminals, wireless LAN and cable LAN Internet access in a number of locations throughout the airport for departing and arriving passengers.
Access from Internet terminals
Wireless and Cable LAN
Currency Exchange Different banks handle different currencies. Please check these pages for more information.
Currency Exchange

Individual banks also offer different exchange rates. Remember to check the exchange rate before exchanging money.
ATM (Automatic Teller Machines) There are some ATMs on the airside after outbound passport control. Please click on the following link for more information on ATM locations.
ATM(Automatic Teller Machines)
Baggage There are baggage storage services and coin-operated lockers in the airport. Companies that will deliver your baggage from your lodging in Japan to the airport or from the airport to your lodging are located in the departure and arrival lobbies.
Baggage storage services
Coin-operated lockers
Baggage delivery services
Cellular Telephone Rental Cellular telephones are available for rental. Please check these pages for more information.
Cellular Telephone Rental
Devotions Please feel free to use our Prayer Rooms in Terminals 1 and 2.
Prayer Room
Terminal Night Hours The airport terminals operate the same hours that flights are permitted (usually from 6:00 a.m. to 11:00 p.m.).
Although there are no facilities to accommodate airport customers overnight, the 1st floor central entrances of Terminal 1 and Terminal 2 are open 24 hours a day (*) and passengers may enter the terminals through these entrances and wait for their early morning departure flights in designated areas.
(* In Terminal 2, there are also other entrances that are open during the early morning hours besides the 1st floor central entrance.)
Click here for more information.

Please note that during the night, cleaning, construction and other work will take place in the vicinity of those waiting areas and may cause some inconvenience. We apologize in advance and ask for your understanding.

A 24-hour convenience store is available in Terminal 2.
Sightseeing Information counters for visitors from abroad provide tourism information for people traveling within Japan.
Tourist Information
Tour bookings can also be make on these pages.
Tour Reservation
Shopping, Dining & Convenient Services Please check these links for more information.
Shopping & Dining
Facilities & Services
Airport Facilities & Services •Narita International Airport Information : +81(0)476-34-8000
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Passenger Service Facility Charge (PSFC) and Passenger Security Service Charge (PSSC)

PSFC and PSSC are collected from passengers departing on international flights from the passenger terminals.
(They do not apply to passengers using domestic flights only.)
Charges Passenger Service Facility Charge (PSFC)
Passenger Security Service Charge (PSSC)
PSFC is used to cover the cost of maintaining and managing the lobbies, elevators and other people mover facilities in the terminals as well as the flight information system and various other passenger service facilities. It is also used to provide baggage carts and passenger information services. PSSC is used to cover the expense of providing services such as baggage inspections and security checks using high-performance inspection devices as well as passenger terminal security maintenance to ensure passenger safety.
Departing passengers *1
 Adult 2,090 yen
 Child 1,050 yen
Transit passengers (connecting between international flights) *2
 Adult 1,050yen
 Child 520 yen
Departing passengers*1
 Adult and child 520 yen
Transit passengers (connecting between international flights) *2
 Adult and child 520 yen
Payment The charges will be collected when the airline ticket is purchased.
*1 Passengers departing from Narita Airport(including those transiting from a domestic flight to an international flight)   *2 Passengers arriving on an international flight from any other airport and departing on an international flight from Narita Airport on the same day. (Charges will apply to passengers departing on any subsequent day as stipulated in *1)
Please refer to “Conditions of Contract - Passenger Service Facility Charges and Other Charges” for further information.
· Child fee applies to passengers aged 2 and under 12.
· Children with adult air tickets will be charged the adult fee.
· Charges are not collected from children under the age of 2.
· Prices include consumption tax.
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Airport Access
Inquiry Information
Rail JR website
• JR East Telephone Center: +81-(0)50-2016-1603 (10:00-18:00)
Keisei Electric Railway website
• Keisei Ueno Information Office: +81-(0)3-3831-0131 (9:00-18:00)(English and Japanese only)
Bus Bus & Taxi Information
Taxi Bus & Taxi Information
• Airport Taxi: +81 (0)476-34-8755
Parking Information Parking Information
Car Rental Car Rental Information Counters
For Assistance Please use one of the intercoms located at the information counters or near the entrances and exits.
Barrier free information

* For contact your airline for assistance from the check-in counter to the departure gate.
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Arrival & Departure Procedures
Inquiry Information
Arrival & Departure Procedures Please refer to Arrival & Departure Procedures.
Procedural times • How long do departure procedures take?
• How many hours before the flight should I arrive at the airport?
• How many hours before the flight can I check in?

Normally, most airlines begin check-in procedures two and a half hours before departure time and complete them an hour before the flight. However, starting and closing times vary by airline. Please check directly with your airline.
I'd like to do some sightseeing. There are no sightseeing tour facilities at Narita Airport. However, you can view tourism guides to Japan on our web site. You can also make local hotel reservations.

Arrival & Transfer Guidebook(Transit Procedure & Entertainment)

Hotel Reservation
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Visiting the Airport
Inquiry Information
Airport Entry For security reasons, all personnel entering Narita Airport must produce identification. Please make sure you bring a driving license, health insurance card, student card or some other form of identification with you.
What's new
•Narita International Airport Information : +81(0)476-34-8000
Pets Regulations at Narita Airport forbid pets in the passenger terminal areas (excluding guide dogs, etc.). This does not apply to caged animals being checked in for transportation on an aircraft. Airport visitors are asked to refrain from bringing their pets with them.
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Employment at the Airport
Inquiry Information
Employment in an Airport Company NAA does not receive or handle information related to employment opportunities in airport companies. All inquiries should be addressed directly to the individual companies
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Advertising
Inquiry Information
Advertising at the airport Please refer to our guide to advertising.
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Airport Operations
Inquiry Information
Aircraft, passenger and cargo traffic information and other airport operational statistics Please refer to Airport Operations.
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Narita International Airport Corporation (NAA)
Inquiry Information
Narita International Airport Corporation (NAA) Profile and Business Activities Please refer to Narita International Airport Corporation (NAA).
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Website
Inquiry Information
Linking to this Website Please refer to our Site Policy.
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Please feel free to contact the Narita International Airport Information if you have any other queries.




| Flights & Airlines | Security Checks | Lost Items | Overseas Travel Procedures |
| Shops & Facilities |
| Passenger Service Facility Charge and Passenger Security Service Charge |
| Airport Access | Arrival & Departure Procedures | Visiting the Airport |
| Employment at the Airport | Advertising | Airport Operations | NAA | Website |
| Other |