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Frequently Asked Questions (FAQ)

  Below is a list of frequently asked questions and answers as well as contact numbers for most inquiries.
Please feel free to contact the Narita International Airport Information if you have any queries.
| Flights & Airlines | Security Checks | Lost Items | Overseas Travel Procedures |
| Shops & Facilities |
| Passenger Service Facility Charge and Passenger Security Service Charge |
| Airport Access | Arrival & Departure Procedures | Visiting the Airport |
| Employment at the Airport | Advertising | Airport Operations | NAA | Website |
| Other |
  Flights & Airlines  
Inquiry Information
Narita Airport Flight Information Website Flight Information
Telephone •Narita International Airport Information : +81(0)476-34-8000
*Please check the number before dialing.
How to find Narita International Airport Information
Baggage size limits and lost, damaged or delayed baggage
Please check with your airline
Connection information for transit passengers is available here:
Connecting Information
Air fares & reservations
Information for passengers
For transit passengers:
• Changing terminals
• Meeting friends
• Leaving the airport, etc.
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Security Checks
Inquiry Information
Security check details

Please check these pages for more information.

Security Guide

Please check with your airline for further details on items prohibited on the aircraft. 

Items prohibited on the aircraft
Restrictions on liquids as carry-on cabin baggage
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Lost Items

The contact number for inquires on items lost at the airport depends on where the item was lost. The contact numbers are as shown in the table below.
All lost items are eventually turned over to, and retained by, the Airport Police.

Inquiry Information
If you know where the item was lost • Before departure passport control
• After Customs
• Support Center
HOMETerminal 1: +81(0)476-32-2105
HOMETerminal 2: +81(0)476-34-5220
HOMETerminal 3: +81(0)476-34-4195
HOME(24-hours a day, 365 days a year)
HOMEClick here to inquire by e-mail
• Accounting Division, Narita Airport Police:+81(0)476-32-0110
HOME8:30 - 17:15 (Closed Sat., Sun. and holidays)
• After departure passport control
• Before Customs
• Narita Customs Lost Property Office
HOMETerminal 1: +81(0)476-32-6049
HOMETerminals 2 and 3: +81(0)476-34-2157
HOME8:30 - 17:00 (Closed Sat., Sun. and holidays)
• Inside aircraft
Please check with your airline for lost item inquiry contact numbers.
If you do not know where the item was lost and other lost item inquiries •Narita International Airport Information : +81(0)476-34-8000
HOME(available 24 hours a day, 365 days a year) HOME
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Overseas Travel Procedures
Inquiry Information
Passport control procedures Immigration Bureau website
• Tokyo Immigration Bureau, Narita Airport Office +81(0)476-34-2222
(English and Japanese only)
Duty free limits, import restrictions and other Customs inquiries Tokyo Customs website
• Narita Customs Branch (inquiries officer)
(English and Japanese only)
8:30 - 12:15, 13:00 - 17:00 (Closed Sat., Sun. and holidays)
Inquiries concerning the import or export of animals and meat product Animal Quarantine Station website
• Animal Quarantine Station, Narita Branch
(English and Japanese only)
Bringing in ferrets, hamsters, budgerigars, etc. to the country. Health Ministry website (New Notification System for the Importation of Animals)
• Narita Airport Quarantine (Animal Importing Administration Office)
+81(0)476-32-6708(English and Japanese only)
Inquiries concerning the import or export of plants, vegetables or fruit Plant Protection Station website
• Yokohama Plant Protection Station, Narita Branch
Terminals 2 and 3:+81(0)476-34-2352
(English and Japanese only)
Health inquiries relating to infectious diseases overseas and inoculation Overseas Infectious Diseases Information Corner
• Narita Airport Quarantine Station
(English and Japanese only)
Visa requirement and application inquiries Please contact your nearest Japanese diplomatic mission directly.
Ministry of Foreign Affairs Website
(Guide to Japanese Visas)
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Shops & Facilities

Inquiry Information
Day Rooms and Shower Rooms

Day Rooms
The dayroom and show facilities are fully equipped with sleeping facilities with showers as well as separate shower cubicles. They can be found on the 3rd floor in Terminals 1 and 2. Sleeping facilities can be reserved in advance.
*Available only to departing passengers who have completed passport control formalities.

Shower Rooms
Shower facilities can be found on the 2nd floor in Terminal 1 and in the Basement 1st floor in Terminal 2.
Click here for more information.
Day Rooms and Shower Rooms(Terminals 1 and 2)

Internet Service Narita Airport provides coin-operated Internet terminals, wireless LAN and cable LAN Internet access in a number of locations throughout the airport for departing and arriving passengers.
Coin operated internet
Wireless LAN
Currency Exchange Please check these pages for more information.
Currency Exchange(Terminals 1 and 2)
Currency Exchange(Terminal 3)

Individual banks also offer different exchange rates. Remember to check the exchange rate before exchanging money.
ATM (Automatic Teller Machines) There are some ATMs on the airside after outbound passport control. Please click on the following link for more information on ATM locations.
ATM(Terminals 1 and 2)
ATM(Terminal 3)
Baggage There are baggage storage services and coin-operated lockers in the airport. Companies that will deliver your baggage from your lodging in Japan to the airport or from the airport to your lodging are located in the departure and arrival lobbies.
Baggage storage services(Terminals 1 and 2)
Baggage delivery services(Terminals 1 and 2)
Coin-operated lockers(Terminals 1 and 2)
Coin-operated lockers(Terminal 3)
* There are no baggage storage and delivery services in Terminal 3. Please use those in Terminal 2.
Cellular Telephone/ Wi-Fi Rental Please check these pages for more information.
Cellular Telephone/ Wi-Fi Rental (Terminals 1 and 2)
Cellular Telephone/ Wi-Fi Rental (Terminal 3)
Devotions Please feel free to use our Prayer Rooms in Terminals.
Prayer Room(Terminals 1 and 2)
Prayer Room(Terminal 3)
Halal Restaurants The following certified halal restaurants are available in Terminals.
Homemade Udon Noodles KINEYAMUGIMARU (Terminal 1)
TENTEI (Terminal 2)
LA TOQUE (Terminal 2)
Using Early Morning Flights If using an early morning flight, please go to these pages for more information.
Attention Passengers on Early Morning Flights
Sightseeing Information counters for visitors from abroad provide tourism information for people traveling within Japan.
Tourist Information
Tour bookings can also be make on these pages.
Tour Reservation
Shopping, Dining & Convenient Services Please check these links for more information.
Shopping & Dining(Terminals 1 and 2)
Shopping & Dining(Terminals 3)
Facilities & Services(Terminals 1 and 2)
Facilities & Services(Terminals 3)
Airport Facilities & Services •Narita International Airport Information : +81(0)476-34-8000
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Passenger Service Facility Charge (PSFC) and Passenger Security Service Charge (PSSC)

A passenger service facility charge (PSFC) and a passenger security service charge (PSSC) is collected from passengers who use Narita Airport. The charges are used to cover the cost of maintaining common areas in the passenger terminals, providing passenger information, maintaining security and ensuring that our customers can use Narita Airport in comfort and with confidence. We ask for your understanding concerning these charges.

These charges have been revised in conjunction with the opening of Terminal 3 on 8 April 2015.
Since the charges that apply will depend on your day of departure and date of ticket issue, please check below to see which charges apply to you.

Boarding Date
Up to and including 7 April 2015 From 8 April 2015
Date of Ticket Issue Up to and including
14 April 2015
Previous Charge Previous Charge*
From 15 April 2015 Previous Charge Revised Charge

* International passengers on Vanilla Air from 8 April 2015 will be subject to the revised charges regardless of the ticket issue date.
Click here for further information.

There will be no change in charges for passengers leaving Japan or transit passengers connecting between international flights in Terminals 1 and 2.

Charges are paid with the air fare when the ticket is purchased.

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Airport Access
Inquiry Information
Rail JR website
• JR East Telephone Center: +81-(0)50-2016-1603 (10:00-18:00)
Keisei Electric Railway website
• Keisei Ueno Information Office: +81-(0)3-3831-0131 (9:00-18:00)(English and Japanese only)
Bus& Taxi Bus & Taxi Information
Parking Information Parking Information
Car Rental Car Rental Information Counters
For Assistance Please use one of the intercoms located at the information counters or near the entrances and exits.
You can also make arrangements for assistance in advance.

Special Assistance and Intercom Services

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Arrival & Departure Procedures
Inquiry Information
Arrival & Departure Procedures Arrival & Departure Procedures(Terminals 1 and 2)
Arrival & Departure Procedures(Terminals 3)
Procedural times • How long do departure procedures take?
• How many hours before the flight should I arrive at the airport?
• How many hours before the flight can I check in?

Normally, most airlines begin check-in procedures two and a half hours before departure time and complete them an hour before the flight. However, starting and closing times vary by airline. Please check directly with your airline.
Traveling between terminals Convenient free shuttle bus services are available for transport between terminals.
Please allow plenty of time when using bus services as they may be delayed or canceled due to traffic congestion.
Terminal shuttle bus
There is also a walkway between Terminals 2 and 3.
Walking between Terminals 2 and 3
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Visiting the Airport
Inquiry Information
Airport Entry Please refer to the section, When entering Narita Airport.
Pets Regulations at Narita Airport forbid pets in the passenger terminal areas (excluding assistance dogs). This does not apply to caged animals being checked in for transportation on an aircraft. Airport visitors are asked to refrain from bringing their pets with them.
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Employment at the Airport
Inquiry Information
Employment in an Airport Company NAA does not receive or handle information related to employment opportunities in airport companies. All inquiries should be addressed directly to the individual companies
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Inquiry Information
Advertising at the airport Please refer to our guide to advertising.
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Airport Operations
Inquiry Information
Aircraft, passenger and cargo traffic information and other airport operational statistics Please refer to Airport Operations.
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Narita International Airport Corporation (NAA)
Inquiry Information
Narita International Airport Corporation (NAA) Profile and Business Activities Please refer to Narita International Airport Corporation (NAA).
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Inquiry Information
Linking to this Website Please refer to our Site Policy.
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Please feel free to contact the Narita International Airport Information if you have any other queries.

| Flights & Airlines | Security Checks | Lost Items | Overseas Travel Procedures |
| Shops & Facilities |
| Passenger Service Facility Charge and Passenger Security Service Charge |
| Airport Access | Arrival & Departure Procedures | Visiting the Airport |
| Employment at the Airport | Advertising | Airport Operations | NAA | Website |
| Other |