Frequently Asked Questions (FAQ)

お問い合わせ先のご案内

Here we list the most frequently asked questions from customers and their answers, along with main contact addresses and numbers for the respective department. If you do not find an answer to your question or have any other concerns, please do not hesitate to contact the Narita International Airport Information.



Flight inquiries

Inquiry
Information
Details on aircraft flight status
Information on today’s arrivals and departures can be found on our web site and via telephone.
web site
Search today’s flights
telephone
Narita International Airport Information Hotline: 0476-34-8000
*Please double-check the number before dialing.
How to use the Narita International Airport Information Hotline
Celebrity arrivals/departures
Note that we do not disclose the personal information of persons using the airport.
Further, welcoming travelers arriving at the airport is limited to the arrivals lobby.


Contacting your airline

Inquiry
Information
Baggage size restrictions, loss, damage, and delay
Please inquire with the airline you will be flying with.

You can also check this page for information on making transfers to connecting flights
Transfer Information
Airfare, bookings, and guarantees
Messages for passengers
Use of terminals for
making transfers
meeting friends
and exiting the airport
Assistance boarding aircraft


Security checks

Inquiry
Information
Screening details/methods
Find details in our Security Guide

 For details on articles forbidden from being carried aboard aircraft,
please contact the airline you will be flying with.
Items forbidden from carry-on
Liquid restrictions


Carry-on baggage

Inquiry
Information
Carry-on baggage
Checked baggage
Each airline sets restrictions on the size and weight of carry-on baggage (baggage brought to one’s seat on the aircraft) and checked baggage based on the destination country and the seat class of the ticket.

Please contact your respective airline for details.
Security Guide
Temporarily checked baggage
For details on the location, contact address, and other data on temporary baggage storage, please see below.
Temporary baggage storage (Terminals 1 and 2)
*There is no temporary baggage storage at Terminal 3; please use the facilities at Terminal 2.
Baggage delivery
When departing the country, you can have your baggage shipped from your home to the airport.
You can also have your baggage delivered to your home upon arrival.
For details on delivery services, please see below.
Baggage delivery (Terminals 1 and 2)
 *There is no temporary baggage storage at Terminal 3; please use the facilities at Terminal 2.
Baggage inspections
For details on baggage security checks,
please see our Security Guide.
Lost baggage
If you have lost your baggage, please see this page.


Lost & Found

If you lost an item at the airport, the point of contact varies depending on where you lost it. You can find contact information below. All articles lost and found in the airport are ultimately delivered to the airport police department and stored there.

Inquiry
Information
If you know where you lost the article
- Areas Outside Passport Control (Outgoing)/
- Outside Immigration (Incoming)
Support Center
 Terminal 1: 0476-32-2105
 Terminal 2: 0476-34-5220
 Terminal 3: 0476-34-4195
 (24 hours a day, 365 days a year)
HOMEClick here for e-mail inquiries
Narita Airport Police Department Accounting Section: 0476-32-0110 Weekdays, 8:30 AM--5:15 PM (closed on weekends and holidays)
・出国手続き後
・入国手続き前
Narita Customs Lost Articles
 Terminal 1: 0476-32-6049
 Terminal 2, 3: 0476-34-2157 Weekdays,
 8:30 AM--5:00 PM (closed on holidays and weekends)
- In the aircraft
Please contact your respective airline for details on whom to contact regarding lost articles.
If you do not know where you lost the article
(and other concerns)
Narita International Airport Information: 0476-34-8000 (24 hours a day, 365 days a year)


Procedures for overseas travel

Inquiry
Information
Entry/immigration procedures
Immigration Bureau of Japan
 Tokyo Immigration Bureau Narita Airport Branch: 0476-34-2222
Duty-free eligibility, import-restricted and import-prohibited articles, and other customs procedures.
Narita Customs
 Narita Customs Branch (Consultations) : 0476-34-2128
                                                                  : 0476-34-2129
 Weekdays, 8:30 AM--12:15 PM, 1:00 PM--5:00 PM
 (closed on weekends and holidays)
Import/export of pets, animals, and meats, and other animal quarantine procedures
Animal Quarantine
 (*E-mail inquiries supported) 
  Animal Quarantine, Narita Branch
Terminal 1 : 0476-32-6664
Terminal 2 : 0476-34-2342
Terminal 3 : 0476-34-4260
aqs.nrtr1@maff.go.jp
Import of ferrets, hamsters, parrots, and other animals
Ministry of Health, Labour, and Welfare (animal import procedures)
Narita Airport Quarantine (animal import storage) 
 Narita Airport Quarantine (animal import storage: 0476-32-6708
Import/export of pets, animals, and meats, and other animal quarantine procedures
Plant Protection
 Yokohama Plant Protection Station
Terminal 1 : 0476-32-6694
Terminal 2, 3 : 0476-34-2352
narita@pps.go.jp
Infectious diseases, immunizations, and other overseas health data
Narita Quarantine
 Narita Quarantine : 0476-34-2310
Destination country crime and safety data
Ministry of Foreign Affairs: Overseas Safety Home Page
Visa requirements and filings
Please contact the respective embassy or consulate.
Japanese visas
Passport filing procedures
Please contact the respective passport agency in the given destination prefecture.
Passports A to Z
Prohibited articles at arrival destination
Please contact the respective embassy or consulate.
Ministry of Foreign Affairs Home Page (List of each country’s official headquarters in Japan)


Shops and facilities

Inquiry
Information
Dayrooms & showers
You can find dayrooms & showers at Terminals 1 and 2.
For details, please see this page.

*Dayrooms & showers can be used by those passengers who have completed exit procedures.
Internet service
Narita Airport has coin-operated computers with online access, as well as Wi-Fi access points and wired ethernet access points throughout the airport. You can use these facilities to obtain information before departure and after arrival.
Coin-operated Internet
wireless LAN, etc.
Money exchange
For details, please see this page.
Banks and currency exchange

Note that the exchange rate varies by bank. Please inquire at the shop when exchanging money.
ATMs
There are ATMs available in the areas outside of passport control (outgoing). Please see the links below for details on ATM locations.
ATMs
Carry-on baggage
You can make use of temporary baggage storage and coin-operated lockers at the airport. In addition, there are delivery counters at the departures and arrivals lobby where you can send luggage from the airport or collect luggage sent from home.
Temporary baggage storage (Terminals 1 and 2)
Baggage shipment (Terminals 1 and 2)
Coin-operated lockers (Terminals 1 and 2)
*Note that there are no temporary baggage locations or shipment services at Terminal 3. Passengers at Terminal 3 should please use those at Terminal 2.
Mobile phone/Wi-Fi rentals
For details on these services, please visit this page.
Travel insurance counter
You can find automated vending machines selling travel insurance in the areas outside of passport control (outgoing). Please see this page for details on the travel insurance counter and vending machines.
Overseas travel insurance (Terminals 1 and 2)
Prayer rooms
Each terminal contains a prayer room that you can use. For details, please see this page.
Prayer Room (Terminals 1 and 2)
Shops serving halal food
The following restaurants within the terminals are halal-certified.
Jika Seimen, Kineya Soba-maru (Terminal 1)
Agetate no Aji Tentei (Terminal 2)
La Toque (Terminal 2)
Early-morning flights
If taking an early-morning flight, please see this page for details.
For passengers using early morning flights
Emergency earthquake alerts within the terminal building
If an earthquake of shindo 5-jaku or higher is forecast at Narita Airport, an emergency earthquake announcement will be made within terminals for the safety or airport personnel and passengers.
Products stocked at shops
Please inquire with the respective shop.
 Shopping, restaurants, duty-free shops
 Convenient facilities and services
Other airport facilities and services
 Narita International Airport Information : 0476-34-8000


Passenger Service Facility Charge (PSFC) and Passenger Security Service Charge (PSSC)

Passengers making use of the airport are subject to a Passenger Service Facility Charge (PSFC) and Passenger Security Service Charge (PSSC). These fees are used to maintain public spaces within the terminals, ensure security, and provided comfortable and safe use of the airport. Thank you for your understanding. For details, please see this page.

Passenger Service Facility Charge (PSFC) and Passenger Security Service Charge (PSSC)



Directions

Inquiry
Information
Getting to the airport
Please visit the airport directions page.
Railways
JR web site
JR East Telephone Center : 050-2016-1600(6:00~24:00)
Keisei Electric Railway
Keisei Electric Railway Telephone Guidance System : 0570-081-160(9:00~18:00, year-round
Buses and taxis
Buses and taxis
Parking facilities
Parking lot information
Parking lots 1, 3, and 5: 0120-03-2253
Parking lot 2: 0120-14-5350-2253
General vehicle management regulations(PDF:260KB)
Car rentals
Car rental counter
If you require assistance
Please use the information counter at the airport or the intercom near the entrance/exit. You can also book assistive services in advance.

Assistive Services/Intercom


Departure and arrival procedures

InquiryInformation
Departure and arrival procedures
Departure and arrival procedures guide
Time alloted to procedures
How much time do exit procedures take?
 - How many hours before my flight should I arrive at the airport?
 - How many hours before my flight should I check in?

 Most airlines begin allowing check-ins two hours before a flight and close them one hour before the flight.
 Note that the start and end times vary by airline, so please inquire directly with the airline you will be using.
Travel between terminals
Please use the terminal connection bus (free of charge) to navigate between terminals.
Note that traffic congestion may cause bus delays or suspensions, so we encourage you to allow extra travel time.
In addition to using the terminal connection bus, you can walk between Terminals 2 and 3.
Walk between Terminals 2 and 3


Parking lot

Inquiry
Information
Parking facilities
Please see the Narita Airport parking information/reservations/availability section.
Parking charges
Congestion and bookings
Use of parking lots by disabled persons
There you will find information on disabled parking and discounts provided.
Barrier-free information: parking lots and parking lot discounts


Tours/shuttles

Inquiry
Information
Entering the airport
We encourage visitors to the airport to view this page.
Pet accompaniment
Bringing animals to the passenger terminal buildings is expressly forbidden at Narita Airport.
(Excludes helper dogs)
Note that the above may not apply to pets stored in special cages and brought aboard the aircraft.
While we realize that you may wish to see off or welcome guests with your cute pet, we ask for your understanding and cooperation.
Tours of the airport
We encourage visitors touring the airport to view this page.


Careers at the airport

Inquiry
ご案内
Careers information for Narita International Airport Corporation (NAA)
Please see the NAA web site for career information.
Careers at companies within Narita Airport
For hiring at shops within the airport, please see their respective hiring information.
Note that NAA does not offer intermediation and hiring for any positions not listed above, so we encourage you to inquire with the hiring company directly.


Advertising/shops

Inquiry
ご案内
Opening a store or business in the airport
Please see the Narita Airport tenant information page.
Placing advertising in the airport
See information on advertised properties here.


Flight status

Inquiry
ご案内
Data on number of arrivals/departures, passengers, cargo volume, and Narita Airport flight status
See flight status details here.


Narita International Airport Corporation (NAA)

Inquiry
ご案内
Narita International Airport Corporation (NAA) corporate summary and business scope
See details on Narita International Airport Corporation (NAA) here.


Home page

Inquiry
ご案内
Web site copyrights and linking to this web site
Please see the site policy page here.

If you do not find an answer to your question or have any other concerns, please do not hesitate to contact Narita International Airport Information.