Contact Information

Flight Information
<Narita International Airport Information>

Directions for Use
Lost item
If you know where the item was lost
*Please check the number before dialing.

• Before departure passport control
• After Customs

<Support Center>




(24-hours a day, 365 days a year)

Click here to inquire by e-mail

<Accounting Division, Narita Airport Police>
8:30 - 17:15 (Closed Sat., Sun. and holidays)

• After departure passport control
• Before Customs

<Narita Customs Lost Property Office>
8:30 - 17:00 (Closed Sat., Sun. and holidays)


Terminal2, 3

• Inside aircraft

Please check with your airline for lost item inquiry contact numbers.

If you do not know where the item was lost and other lost item inquiries
<Narita International Airport Information>
available 24 hours a day, 365 days a year
Passport control procedures, Import restriction, Quarantine

Import restrictions, Animals, Meat product, Import or export of plants

Passport control procedures
<Tokyo Immigration Bureau, Narita Airport Office>
Duty free limits, import restrictions and other Customs inquiries
<Narita Customs Branch (inquiries officer)>
8:30 - 12:15, 13:00 - 17:00 (Closed Sat., Sun. and holidays)
Inquiries concerning the import or export of animals and meat product
<Animal Quarantine Station, Narita Branch>


Inquiries concerning the import or export of plants, vegetables or fruit
<Yokohama Plant Protection Station, Narita Branch>

Terminal2, 3
Health inquiries relating to infectious diseases overseas and inoculation
<Narita Airport Quarantine Station>
Overseas Infectious Diseases Information
rovides information on outbreaks of infectious diseases overseas, methods for preventing infection and medical treatment that can be obtained at destinations for those planning to travel abroad. Free leaflet available on the types of infections and diseases reported in each country or region.
< Narita Airport Quarantine Station>
(Weekdays 8:00 - 17:15)

Baggage size limits and lost, Air fares, Information for passengers, For transit passengers (Meeting friends, Leaving the airport, etc.)

Please check with your airline.

Connection information for transit passengers is available here.
Connecting Information
Security Check

Security check details, Restrictions on liquids as carry-on cabin baggage, Items prohibited on the aircraft

Please check these pages for more information.
Security Guide

Please check with your airline for further details on items prohibited on the aircraft.
Narita International Airport Information

Inquiries E-mail

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Inquiries and Feedback by E-mail

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