Service Facilities

European VAT Refund Service

Travelers who make purchases at Global Blue member stores can get a refund on the value added tax (VAT*) paid on their purchases. Ask for a Tax Free Form at the shop, fill in the details and present it at Customs to be approved before your final flight out of Europe. On arriving back in Japan, place the Customs-approved form in one of the boxes provided at the JAL ABC counters at Narita Airport (1st floor in Terminal 2 and 1st floor in the North Wing of Terminal 2). Your refund will be paid in Japanese yen into your credit card account or by bank check within the next 1 to 2 months. (For further details, please contact Global Blue directly.)

Terminal 1

CompanyLocationHoursTelephone
Global Blue(Reception for mail only)North Wing, 1st Floor(Arrivals)
(At the JAL ABC counter)
6:00 - Last Flight+81(0)3-4530-3623(Weekdays 10:00-19:00)
(Global Blue Singapore Customer Center)
(Japanese language available. Same cost as a telephone call to Tokyo)
mail:taxfree@globalblue.com

Terminal 2

CompanyLocationHoursTelephone
Global Blue(Reception for mail only)Main Bldg.,1st Floor(Arrivals)
(At the JAL ABC counter)
6:00- Last Flight+81(0)3-4530-3623(Weekdays 10:00-19:00)
(Global Blue Singapore Customer Center)
(Japanese language available. Same cost as a telephone call to Tokyo)
mail:taxfree@globalblue.com