Opinions and Requests
We are unable to respond to matters related to airline services (limits on luggage size; lost, damaged or delayed luggage; airline ticket prices, reservations and warranties; carriage of pets, etc.). Please direct those inquiries to your airline.
Please read the guidelines below before sending your inquiries and comments.
- Please note that we may require some time to respond to certain inquiries and comments and, depending on the subject, we may not be able to answer all your questions. If the matter is urgent, please call Narita International Airport Information (0476-34-8000).
- Email replies are sent between 9:00am and 5:00pm, Monday to Friday. Please understand that replies may be delayed during weekends, public holidays and over the New Year break (from 29 December to 3 January).
- Answers we provide are solely for the purpose of responding to specific inquiries and comments from our customers. Please refrain from adapting or citing them for secondary use.
- Please be advised that we do not respond to inquiries and offers for business transactions.
- Please be aware that we are unable to respond to inquiries in languages other than Japanese or English.