Lost & Found
Frequently Asked Questions list of
What is the contact information for inquiries about lost or forgotten items on the airplane?
What is the contact information for inquiries about lost or forgotten items on the airplane?
What is the contact information for inquiries about lost or forgotten items in the airport when the dropped location is known?
What is the contact information for inquiries about lost or forgotten items in the airport when the dropped location is known?
Narita International Airport Lost and Found (before departure passport control/after customs)
Open 24 hours a day, 365 days a year
Narita Customs Lost Property Office (after departure passport control/before customs)
Weekdays, 08:30-17:00 (closed on Saturdays, Sundays, and holidays)
Inquiries by email
Please make inquiries from the following link.
Inquiries to Narita Airport Police Department
Accounting Section, Narita Airport Police Department
+81 476-32-0110Weekdays, 08:30-17:15 (closed on Saturdays, Sundays, and holidays)
Lost and Found Information System
Please check from the following link
What is the contact information for inquiries about lost or forgotten items when the location is unknown?
What is the contact information for inquiries about lost or forgotten items when the location is unknown?
Inquiries by telephone
Inquiries by email
Please make inquiries from the following.
If you still have questions
Please make inquiries at the following.
Inquiries to AI Chat Auto-Response Service
The AI responds to inquiries about flight information and airport facilities.
Inquiries by Telephone
We will answer your questions about lost property, airport facilities, flight information, airport access or other problems.
Inquiry form
We will answer your questions about lost property, airport facilities, flight information, airport access or other problems. * It may take a few days for us to answer.
Opinion/request form
Please share your feedback for service improvement. *Please note that it may take a few days to respond.