Inquiries and Feedback


Telephone Inquiriesy

Narita International Airport infomation

(24hours a day everyday)

Please check the number before dialing
This is an automatic recorded information service. Press the number that corresponds to the information you require.
* Recorded flight information is provided between 5:00 a.m. and 11:00 p.m.
Flight information outside those hours and other inquiries will be handled by operators.

Directions for Use

The numbers to dial on your telephone are as indicated on the square buttons on this diagram. Please follow the prompts and select the number corresponding to the information required.

Language and Service Selection(Recorded information)

  1. 1 Japanese
  2. 2 English
  3. 3 Chinese
  4. 4 Korean
  1. 1 Departures
  2. 2 Arrivals
  3. 3 Other Inquiries

1 2 Arriving & Departing Flights(Recorded information)

Audio or Fax Information

  1. 1 Audio Information
  2. 2 Information via FAX
1 For audio information
  1. 1. Input the flight number Ex. 1234#
  2. 2. Flight information is provided by automatic audio service
  3. 3. For other information
  1. 0 Connect to an operator
  2. 1 Listen again
  3. 2 Other departing or arriving flight information
  4. 3 Arriving or departing flight information
  5. 9 Finish
2 For information via fax

Fax information can be obtained by either of the three methods below.

1 Search by flight number
  1. 1. Input the flight number Ex. 1234#
  2. 2. Send information* Press the Send button, place the receiver down and wait.
2 Search by time frame
  1. 1. Input the time frame with four digits. * For flights between 6:00 a.m. and 6:00 p.m., input "0618".
  2. 2. Send information* Press the Send button, place the receiver down and wait.
3 All Flights Today
  1. 1. Send information* Press the Send button, place the receiver down and wait.

3 Other Inquiries

Connect directly to an operator.

* Conversations with operators are recorded for quality assurance and logging purposes. We appreciate your cooperation.


Click Here for E-mail Inquiries

As an email response may take several days, please inquire by phone if your inquiry is urgent.