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Inquiries

Please feel free to contact us if you have any problems or inquiries.

We are unable to respond to matters related to airline services (limits on luggage size; lost, damaged or delayed luggage; airline ticket prices, reservations and warranties; carriage of pets, etc.). Please direct those inquiries to your airline.

Please read the guidelines below before sending your inquiries and comments.

  • Please note that we may require some time to respond to certain inquiries and comments and, depending on the subject, we may not be able to answer all your questions. If the matter is urgent, please call Narita International Airport Information (0476-34-8000).
  • Please understand that replies may be delayed during weekends, public holidays and over the New Year break (from 29 December to 3 January).
  • Personal information provided will be handled securely and carefully based on the Privacy Policy for this website and will not be used for any other purpose.
  • Answers we provide are solely for the purpose of responding to specific inquiries and comments from our customers. Please refrain from adapting or citing them for secondary use.
  • Please be advised that we do not respond to inquiries and offers for business transactions.
  • Please be aware that we are unable respond to inquiries in languages other than Japanese or English.

Please enter the items below and click on the “Confirm Entry” button.※Mandatory items

Please provide as much information as possible.
(Date and time, passenger terminal, flight number, shop and product name, etc.)
※For inquiries concerning lost property, please provide color, shape, any other distinguishing features in addition to above.

※Yahoo Mail, Hotmail, Gmail and other free e-mail services may mistakenly mark e-mails we send to our customers as spam and sort them automatically into Trash and junk folders.

If you have not received our e-mail reply, please check your junk folder, etc.

«Notice to those providing mobile phone email addresses»

We will not be able to reply by e-mail if your domain and incoming mail settings are set to reject our messages.

Please check your settings and adjust them as necessary.

  • Please deactivate any settings that reject batch e-mails.
  • Please specify "naa.jp" in the settings for accepted domains.

※For explanations on the respective functions, please refer to the manual for your smartphone.
※Packet charges will apply when receiving our reply. Please note that packet charges could become expensive if you specify your mobile address in the e-mail address box.

Please check the I Agree box to indicate that you have read and agree to our Privacy Policy then press the Confirm Content button.

In order to verify the conditions and respond more appropriately to incoming feedback, requests and inquiries from our customers, please note that personal information may be shared with relevant organizations where necessary and answers provided directly from those organizations.