How to Use Face Express

01

Read and agree to the User Policy and proceed with your passport to a check-in kiosk with the Face Express logo.

Passenger who have checked in online should proceed directly to a self-service bag drop or a security checkpoint. Passenger can register for Face Express at both locations. Your boarding pass will be required.

The service cannot be used if any of the following applies:

For infants and toddlers;
The assistance of a third party is required to operate devices or pass through gates for the Service;
User data has already been recorded for another flight on the same business day at Narita International Airport;
A valid IC passport is not held;
Facial recognition is not possible due to the wearing of a mask, sunglasses, or other accessories;
The Boarding Airline does not fulfill the usage criteria for each procedure within the airport; or
The Company or the Boarding Airline determines that the use of the Service is otherwise inappropriate.

02