Opinion/request form

We would appreciate it if you could enter your opinions and requests for Narita Airport and compliments for its staff, if you have any.


We are unable to respond to matters related to airline services (carry-on and check-in baggage; lost, damaged or delayed baggage; airline ticket prices, reservations, refunds and warranties; etc.). For these inquiries, please contact directly to the airline.

Please read the guidelines below before sending your inquiries and comments.

  • Please fill in all required items.

  • Our response to customers will be done by email. It may take a few days for us to reply. If you are in a hurry, please contact us by phone.

  • Please note that replies may be delayed during weekends, public holidays and over the New Year break (from 29th December to 3rd January).

  • Personal information provided will be handled securely and carefully based on the Privacy Policy for this website and will not be used for any other purpose.

  • In order to verify the conditions and respond more appropriately to incoming inquiries from our customers, please note that personal information may be shared with relevant organizations where necessary and answers provided directly from those organizations.

  • Answers we provide are solely for the purpose of responding to specific inquiries and comments from our customers. Please refrain from adapting or citing them for secondary use.

  • Please be aware that we are unable respond to inquiries in languages other than Japanese or English.

  • Please be aware that we do not respond to feedback, requests, and inquiries related to content that defames specific individuals or organizations, sales activities such as transactions of products and services, content with unclear purpose, and surveys and information requests for questionnaire and personal research.

Please agree to the privacy policy, then proceed to fill in the form.