Automation and Labor Efficiency

We aim to promote business efficiency and enhance productivity by proactively incorporating cutting-edge ICT including AI.

Promotion of Driverless Technology

We are promoting the use of vehicles with driverless technology at Narita International Airport to overcome the shortage of labor due to the decline in the country's working age population. We plan to commence with Level 3 driverless technology and move on to Level 4 in which vehicles can be operated within a limited area without a driver. The proving trials for the airside terminal shuttle buses use local 5G. for the remote monitoring communications system.

VehiclesOperation status
GSE vehicles
Demonstration experiment implemented from FY2019
Airside terminal shuttle buses
Demonstration experiment implemented from FY2021

Use of AI in customer satisfaction improvement

We are moving forward with the use of artificial intelligence at Narita International Airport. We aim to improve customer satisfaction by using and analyzing AI trained on real customer feedback, etc.

Approach

AI chatbot service "BEBOT"

Services

Provides real time responses in chat format to customer questions and requests

Moving Forward with Face Express

Narita International Airport promotes the introduction of "Face Express," a system where customers who registered their facial photograph at the first check-in procedure at the airport can thereafter go through subsequent procedures (bag drop, passenger security screening, boarding gates) "on sight" without showing a boarding pass or a passport, which were necessary before.

Automation of these procedures reduces the workload on staff, provides labor efficiency, and eliminates contact between staff and customers.

Diagrams and further information are available at the following URL.

* Narita and Haneda Airports use the name “Face Express” to portray a more readily understandable image of the system generally known as “One ID.”

Scheduled launch date

July 2021

Terminals and participating airlines

  • South Wing, Terminal 1: All Nippon Airways Co., Ltd.
  • Terminal 2: Japan Airlines Co., Ltd.

* Terminals and participating airlines will be gradually increased

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