Welcome Message Display Service

Narita Airport provides a service for displaying a welcome message to customers arriving in Japan (overseas members of groups participating in international conferences, exhibitions or other meeting with multiple attendees in Japan).

Examples of messages displayed on digital signage

Details to be Provided in the Application

(1)Message to be displayed

Templates are available for the background to the message. The languages supported are Japanese, English, Korean and simplified and traditional Chinese. (A limit may be imposed on the number of characters/letters used.)

(2)Information regarding the group

  • Name of group and its representative
  • The reason for the group visiting Japan
  • Number of persons in the group
  • Day and time of arrival
  • Flight number

(3)Desired display date and time

Desired date for the welcome message display (one day only). Time frame (The message will be displayed for a duration of 15 seconds every few minutes, continuously over a period of up to one hour. Please select a date and time appropriate for the group's arrival).

(4)Desired display area

Please check and specify the terminal that the group will arrive in.

  • Terminal 1, South Wing, Arrival Lobby
  • Terminal 1, North Wing, Arrival Lobby
  • Terminal 2, Arrival Lobby
  • Terminal 3, Arrival Lobby

Please check the PDF below for details on the display terminals in the respective areas.

(5)Applicant information

  • Applicant's title (group name)
  • Names of it's representative and person in charge*
  • Applicant’s contact details (email address and telephone number)
  • Relationship between applicant and group

*In principle, applications from individuals or multiple applications from the same group are not accepted.

Application Period

At least 5 working days and up to two months before the desired date

* Working days are weekdays between 9am and 5pm, excluding the New Year holiday season (6 days from December 29 to January 3).

Fees

No charge

Restrictions, Etc.

  • Messages of a specific political or commercial nature that are deemed inappropriate for public display may not be displayed.
  • The group name (including the event name) and the applicant's group name can be displayed along with the main message.
  • Some applications may be rejected because display requests will be accepted in order of application.
  • Display of messages may be aborted without notice in the event of an emergency or for reasons pertaining to airport management.
  • It may not be possible to accommodate on-the-day requests to cancel or change the time of the message display.
  • Requests for translation (Japanese to English, etc.) of messages are not accepted.
  • The Terms and Conditions for Use of Welcome Message Display Service will apply in addition to the items above. Therefore, please check the Terms and Conditions before applying.

Where to Apply

Market Development & Planning Office, CS Development & Planning Department, Narita International Airport Corporation

Service hours: Weekdays 9am to 5pm, excluding the New Year period (Dec 29 to Jan 3)

Please be sure to contact us using the application form below. We do not accept contact in any other way.

The application form is available in Japanese and English.