SKYTRAX

In December 2023, Narita Airport received the highest 5-star rating in recognition of its advanced security screening equipment, expanded security checkpoints, adoption of world-class universal design for accessibility, newly established dining areas that offer a taste of Japan, and the professionalism of its airport staff.

Narita Airport as a whole will continue to work collaboratively to provide the best possible customer experience for its increasingly diverse passengers.

Founded in 1989 and based in London, UK, SKYTRAX is a global airline and airport rating company that conducts independent audits and passenger satisfaction surveys for airlines and airports worldwide. It evaluates and ranks international airlines and airports based on these assessments.

In its airport evaluation program, the World Airport Star Rating, SKYTRAX awards the highest "5-Star Airport" rating as a mark of excellence to airports that achieve outstanding overall quality performance.

Additionally, the World Airport Awards encompasses various quality assessment categories. Each year, it publishes evaluations of over 550 international airports based on votes collected through an online passenger survey, positioning itself as a global benchmark in the industry.

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