Make inquiries with an AI automated

answering service AI will answer your inquiries about flight information and facilities in the airport.

AI automated answering service, chatbot

AI will automatically answer your inquiries.

The chatbot is available on the flight information page and the shops and restaurants information page.

After use, please click the button and give us your feedback, which will be used for AI to learn more and be of greater help for customers.

The chatbot can be used on smartphones as well as computers. Please feel free to make inquiries.

Before using the chatbot, please check the following instructions.

Please note that the answers given by the chatbot may not always be the latest, accurate, perfect, or satisfactory to you.
The chatbot is unable to answer inquiries addressed to airlines, customs, immigration
Please do not enter your personal information (e.g., name, address, telephone number, email address) in the entry field.
The chatbot is not compatible with a screen reader (voice browser).
If flight schedules or transportation to and from Narita Airport is disrupted, please check Narita Airport’s official X(old Twitter) account.

For inquiries about facilities in the airport, flight information, how to access the airport, lost property etc.

For inquiries about facilities in the airport, flight information, how to access the airport, lost property etc.

As an email response may take several days.

Please let us know your feedback to improve our service.

As an email response may take several days.