Inquiries and Feedback


Telephone Inquiries

Narita International Airport infomation

(24hours a day everyday)

Please check the number before dialing
This is an automatic recorded information service. Press the number that corresponds to the information you require.
* Recorded flight information is provided between 5:00 a.m. and 11:00 p.m.
Flight information outside those hours and other inquiries will be handled by operators.

Directions for Use

The numbers to dial on your telephone are as indicated on the square buttons on this diagram. Please follow the prompts and select the number corresponding to the information required.

Language Selection(Recorded information)

  1. 1: Japanese
  2. 2: English
  3. 3: Chinese
  4. 4: Korean

Service Selection(Recorded information)

  1. 1: Departures
  2. 2: Arrivals
  3. 3: Other Inquiries
1:Departures
1:Departures
2:Arriving flight
2:Arriving flight
3:Other Inquiries
3:Other Inquiries

Click Here for E-mail Inquiries

As an email response may take several days, please inquire by phone if your inquiry is urgent.

We are unable to respond to matters related to airline services (limits on luggage size; lost, damaged or delayed luggage; airline ticket prices, reservations and warranties; carriage of pets, etc.). Please direct those inquiries to your airline.