Passport Control Procedures

Frequently Asked Questions list of

Travel Safety and Security

Visa Requirements and Application Process

Please contact the embassy or consulate of the relevant country.

Passport Applications

Please contact the local passport office.

Prohibited items to bring from and to travel destinations.

Please contact the embassy or consulate of the relevant country.

What is the contact information for inquiries about bringing in ferrets, hamsters, parakeets, etc.?

How much time should I allow between arrival at the airport and my flight time?

For most airlines, check-in time generally begins two hours prior to departure time and ends one hour prior to departure time. However, check-in time may vary by airline, so please contact your airline directly to confirm.

What is the contact information for inquiries about duty-free range, import/export restricted and prohibited items, and other customs procedures?

Please contact the following.

Narita Customs Branch (counselor)

+81 476-34-2128

Weekdays, 08:30-12:15, 13:00-17:00 (closed on Saturdays, Sundays, and holidays)

Narita Customs Branch (counselor)

+81 476-34-2129

Weekdays, 08:30-12:15, 13:00-17:00 (closed on Saturdays, Sundays, and holidays)

What is the contact information for inquiries about immigration procedures?

Please contact the following.

Narita Airport Branch Office, Tokyo Regional Immigration Bureau

+81 476-34-2222

What is the contact information for inquiries about bringing in and taking out pets, meat products, and other animal quarantine procedures?