Map

Frequently Asked Questions list of

The current location is not displayed on the map. How can I use it?

The display of the current location is only functional when location information in the browser is enabled on iOS devices, and when the user themselves have allowed access to the current location information from this site. It cannot be used from Android devices or computer terminals.

When I try to turn on the current location in the map, it says,"You need to make a setting to allow location information from the device settings." and I cannot make the setting.

I will explain how to set up location information on your device. From the iOS "Settings app" select your browser app and open the settings screen of the browser app. Once you open the settings screen of the browser app, scroll down and select the "Location Information" button, and set "Access to location information on all websites" to "Allow". The setting is now complete.

I have set the current location on the map, but I want to prevent the location information from being obtained.

Even after granting permission, you can disable it at any time by setting the location information of your browser app to "Deny" from the iOS device "Settings app".

What is the basis for calculating the route time for route search?

The route time in the route search is just for reference. It is calculated on the basis of walking speed = 5km/h (≒1.38m/s).

When I do a route search, it says, "You cannot do a route search between these areas," and I can't search.

It will be displayed if the route includes an impassable route. In particular, you cannot make a search from a post-security check point to a pre-security check point, or from a post-immigration check point to a pre-immigration check point.

The route search results are different from the actual route on site.

The routes displayed are purely for reference. There may be times and circumstances where it is not possible to follow the route exactly, so please understand. Additionally, certain gates may be used as international gates or domestic gates depending on the time of day. The route search results on the map show the routes when used as international gates. We apologize for the inconvenience, but if you are using the domestic line, please follow the local guidance.

The orientation of the device is not displayed as Google Maps.

The map on this site is designed to not display the orientation of the device.

The bus route displayed in the route search results is different from the actual route.

The bus route displayed in route search results may differ from the actual route.

When I try to display my current location on the map, I get an error saying "Cannot obtain accurate location information," and my location is not displayed.

Depending on the location, it may be difficult to obtain accurate location information due to reasons such as the structure of the building. Especially inside parking buildings and outside terminal buildings, you may not be able to get accurate location information. If it is displayed repeatedly, please try again after moving inside the terminal building.

Automatic Resumption

If you continue to have the browser map open even after "Cannot obtain accurate location information" is displayed, the current location will automatically resume displaying once the accurate location information can be obtained again. However, please note that once the error screen is displayed, it will not close automatically. So after the situation where location information can be obtained is restored, please press the close button and check the screen.

Is the location data obtained from the current location on the map saved on the site?

The obtained location data is saved in a form that does not link with the user's personal information at all. Please check the acquisition of personal information in an unrecognizable way for the individual regarding data usage on this site.

Can I search for transfer routes within the airport?

Transfer routes cannot be searched. Please refer to the transiting information page or check the information at the airport.

If you still have questions

Please make inquiries at the following.

Inquiries to AI Chat Auto-Response Service

The AI responds to inquiries about flight information and airport facilities.

Inquiries by Telephone

We will answer your questions about lost property, airport facilities, flight information, airport access or other problems.

Inquiry form

We will answer your questions about lost property, airport facilities, flight information, airport access or other problems. * It may take a few days for us to answer.

Opinion/request form

Please share your feedback for service improvement. *Please note that it may take a few days to respond.

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