Service and Facility DetailsIntercom via your Smartphone
The airport provides intercom services to enable customers to communicate with the guidance staff by voice or on a screen or through typing (a keyboard), using monitors at the information counter or their own smartphones. The services are available in multiple languages through automatic translation.
When using your own smartphone, first scan the two-dimensional barcode displayed on an intercom sign in the terminal.
Intercom sign
How to Use the System
When using a monitor at the information counter
- 1.Select a language and pick up the receiver connected to a monitor.
- 2.When connecting with the guidance staff, press the microphone button and then start talking.
- 3.What you say is transcribed, and the automatic translation system makes it possible for you to communicate in multiple languages.
- 4.Text may also be sent with a monitor keyboard, as necessary.
Monitor in the information counter
When using your own smartphone
- 1.Look for a two-dimensional barcode on an intercom sign in the terminal, and scan the code with your smartphone or hold your smartphone over the trigger panel.
- 2.Open the internet browser and display the calling screen.
- 3.When connecting with the guidance staff, press the microphone button and then start talking.
- 4.What you say is transcribed, and the automatic translation system makes it possible for you to communicate in multiple languages.
- 5.Text may also be sent with the keyboard on your smartphone screen, as necessary.
Image of a QR code on an intercom sign in the terminal
Available Languages for Automatic Translation
- Japanese*
- English*
- Chinese (Simplified/Traditional)*
- Korean*
- Thai
- French
- German
- Indonesian
- Vietnamese
- Spain
- Filipino
- Malay
*Available languages for monitor terminals are Japanese, English, Chinese, and Korean.