Airport Service & Facilities

Frequently Asked Questions list of

Can I have my baggage sent from my home to the airport in advance?

You can have your baggage sent to the airport from your home in advance via home delivery before departure. You may also have your baggage sent from the airport to your home upon arrival. For more information, please contact the home delivery counter.

Do any fees apply when using the airport facilities?

Narita Airport collects a passenger service facilities charge and a passenger service security charge from all passengers. The income from these charges is used for the maintenance of shared spaces inside the terminals, information services, and security, and allows us to ensure that passengers have an enjoyable and safe visit to Narita Airport. We appreciate your understanding.

How is the passenger service facilities charge paid? Can I get a refund?

The passenger service facilities charge and passenger service security charge are paid with your air fare when you purchase your tickets. For refunds, please contact the airline you were planning to use.

For inquiries about each restaurant and shop, please check the contact information on the store details page.

You can find the contact information of each restaurant or shop from Restaurants and Shops > List of Restaurants and Shops > Airlines Details

For inquiries about each service and facility, please check the contact information on the service and facility details page.

You can find the contact information of each service or facility from Services and Facilities > List of Services and Facilities > Services and Facilities Details.

I would like to take my pet on my trip with, is this possible?

Please refer to the following if you wish to take your pet overseas.

Contact to airline

Contact to Animal Quarantine Station, Narita Branch

Desk for import and export of dogs and cats

+81 476-32-6664

open 09:00-17:00

Terminal 1

+81 476-32-6510

Terminal 2

+81 476-34-2342

Terminal 3

+81 476-34-4260

Animal Quarantine Service website

Please check the following.

There is a product I would like to buy at the airport, where can I find it?

Please make inquiries with the relevant restaurant or shop about the items they deal with.

I would like to arrange for a group tour of the airport. What kind of procedures are required?

No application is required for group visits to Narita Airport. Visitors are welcome. However, we do not support guided tours. Thank you for your understanding.

Is there a service to help me get around the airport and complete any necessary procedures?

The airport officials and airline staff will help you. Please don’t hesitate to let them know what you need. For more information, refer to our Special Assistance service.

I would like to enter the terminal with my pet, is this possible?

At Narita Airport, we do not allow animals in the passenger terminal area for airport management. However, this does not include assistance dogs or pets in special cages. We are very sorry for customers wishing to see off or meet their cute pets, but we appreciate your understanding and cooperation.

How should I travel between terminals?

To travel between terminals, please use the free inter-terminal buses. Because delays and cancellations may occur due to traffic conditions, be sure to allow plenty of time to get from one terminal to another. It is also possible to travel between terminals 2 and 3 on foot. For more information, refer to the following.

Are there any restaurants which serve halal or vegetarian food?

You can search for restaurants that serve halal or vegetarian food by selecting [Halal] or [Vegetarian] under " Refine > Restaurant Services and Features" on the List of Restaurants and Shops page. Please check on the following.

Halal restaurants

Top > Restaurants and Shops >

Vegetarian restaurants

Top > Restaurants and Shops >

My flight leaves early in the morning. Would it be possible for me to spend the night at the airport?

We have 24-hour convenience stores in each terminal and 24-hour check-in capsule hotels at the P-2 parking lot　(connected to Terminal 2). For more information, refer to the following.

I would like to rent a wheelchair (or baby stroller) at the airport. Can I make a reservation in advance?

We do not provide advance reservations for wheelchairs or strollers. We offer a free wheelchair and stroller rental service at the information counters in various locations throughout the terminals. Please stop by the nearest information counter if you use the service. After use, please return the wheelchair or stroller to your nearest information counter. Passengers arriving at Narita Airport may use the service after completing immigration procedures. For services provided by your airline, please contact the airline directly.

If you still have questions

Please make inquiries at the following.

Inquiries to AI Chat Auto-Response Service

The AI responds to inquiries about flight information and airport facilities.

Inquiries by Telephone

We will answer your questions about lost property, airport facilities, flight information, airport access or other problems.

Inquiry form

We will answer your questions about lost property, airport facilities, flight information, airport access or other problems. * It may take a few days for us to answer.

Opinion/request form

Please share your feedback for service improvement. *Please note that it may take a few days to respond.

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