Flight Related
Frequently Asked Questions list of
I heard that a celebrity is visiting Japan, when will they arrive?
I heard that a celebrity is visiting Japan, when will they arrive?
The flight information is different from the airline information.Why is that?
The flight information is different from the airline information.Why is that?
Is the check-in counter location up-to-date information?
Is the check-in counter location up-to-date information?
Please tell me the transfer method.
Please tell me the transfer method.
Airlines
Airlines
You can make inquiries with your airline regarding the following matters.
- Size restrictions of baggage, and lost, damaged or delayed baggage - Air fare, air ticket reservation and compensation - Meeting with friends upon transit (connection) and going outside the airport - Bringing your pet on board the plane
I will be leading a group tour. Is there a designated meeting place for group guests?
I will be leading a group tour. Is there a designated meeting place for group guests?
If using T1 North Wing
If using T1 South Wing
If using T2
Would you like to know about the status of today’s flights (delays, cancellations, etc.)?
Would you like to know about the status of today’s flights (delays, cancellations, etc.)?
Website
Phone Inquiries
Narita International Airport information
+81 476-34-8000*Please take care not to dial the wrong number.
How should I transfer at Haneda Airport?
How should I transfer at Haneda Airport?
If you still have questions
Please make inquiries at the following.
Inquiries to AI Chat Auto-Response Service
The AI responds to inquiries about flight information and airport facilities.
Inquiries by Telephone
We will answer your questions about lost property, airport facilities, flight information, airport access or other problems.
Inquiry form
We will answer your questions about lost property, airport facilities, flight information, airport access or other problems. * It may take a few days for us to answer.
Opinion/request form
Please share your feedback for service improvement. *Please note that it may take a few days to respond.