Inquiries and Feedback

Telephone Inquiries

Narita International Airport infomation

(24hours a day everyday)

Please check the number before dialing
This is an automatic recorded information service. Press the number that corresponds to the information you require.
* Recorded flight information is provided between 5:00 a.m. and 11:00 p.m.
Flight information outside those hours and other inquiries will be handled by operators.

Directions for Use

The numbers to dial on your telephone are as indicated on the square buttons on this diagram. Please follow the prompts and select the number corresponding to the information required.

Language Selection(Recorded information)

  1. 1: Japanese
  2. 2: English
  3. 3: Chinese
  4. 4: Korean

Service Selection(Recorded information)

  1. 1: Departures
  2. 2: Arrivals
  3. 3: Other Inquiries

For E-mail Inquiries

As an email response may take several days, please inquire by phone if your inquiry is urgent.

*We are unable to respond to matters related to airline services (limits on luggage size; lost, damaged or delayed luggage; airline ticket prices, reservations and warranties; carriage of pets, etc.). Please direct those inquiries to your airline.

*Passengers who have inquiries about international transfer at Narita Airport regarding COVID-19 are advised to enquire to your airlines. For the general information and Border Control Measures about COVID-19, please check the website of the Ministry of Health, Labour and Welfare