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Telephone Inquiries

Please check the number before dialing
This is an automatic recorded information service. Press the number that corresponds to the information you require.
* Recorded flight information is provided between 5:00 a.m. and 11:00 p.m.
Flight information outside those hours and other inquiries will be handled by operators.

Directions for Use

The numbers to dial on your telephone are as indicated on the square buttons on this diagram. Please follow the prompts and select the number corresponding to the information required.

1： Japanese
2： English
3： Chinese
4： Korean

1： Departures
2： Arrivals
3： Other Inquiries

Show all

1：Departures

Select audio or fax information

Enter the flight number and press the # key. If you don't know the flight number, enter "0" followed by "#" to connect to an operator. * Conversations with operators are recorded for quality assurance and logging purposes. We appreciation your cooperation.

Enter the flight number and information for that flight will be provided by the recorded information service.

After receiving the information, you can select one of the following options. Proceed by selecting the numbers corresponding to your inquiry.

1： Listen again
0： Connect to an operator
2： Information for another arriving or departing flight
3： Arriving flight
9： Finish

Fax information can be obtained by any of the three methods below.

1：Search by flight number

Enter the flight number followed "#". If you don't know the flight number, enter "0" followed by "#" to connect to an
operator. Press the "Send" button, replace the receiver and wait.
2：Search by time frame

Enter 4 digits for the time frame.
For flights between 6:00 a.m. and 6:00 p.m., enter "0618".
Press the "Send" button, replace the receiver and wait.
3：All flights today

Press the "Send" button, replace the receiver and wait.

2：Arriving flight

Select audio or fax information

Enter the flight number and information for that flight will be provided by the recorded information service.

After receiving the information, you can select one of the following options. Proceed by selecting the numbers corresponding to your inquiry.

1： Listen again
0： Connect to an operator
2： Other arriving flight
3： Departing flight
9： Finish

Fax information can be obtained by either of the three methods below.

1：Search by flight number

Enter the flight number followed "#". If you don't know the flight number, enter "0" followed by "#" to connect to an
operator. Press the "Send" button, replace the receiver and wait.
2：Search by time frame

Enter 4 digits for the time frame.
For flights between 6:00 a.m. and 6:00 p.m., enter "0618".
Press the "Send" button, replace the receiver and wait.
3：All Flights Today

Press the "Send" button, replace the receiver and wait.

3：Other Inquiries

Connect directly to an operator.

* Conversations with operators are recorded for quality assurance and logging purposes. We appreciate your cooperation.

For E-mail Inquiries

As an email response may take several days, please inquire by phone if your inquiry is urgent.

*We are unable to respond to matters related to airline services (limits on luggage size; lost, damaged or delayed luggage; airline ticket prices, reservations and warranties; carriage of pets, etc.). Please direct those inquiries to your airline.

*Passengers who have inquiries about international transfer at Narita Airport regarding COVID-19 are advised to enquire to your airlines. For the general information and Border Control Measures about COVID-19, please check the website of the Ministry of Health, Labour and Welfare

Inquiries For inquiries about lost property, facilities in the airport, flight information, how to access the airport etc.

Opinions and Requests Click Here for Opinions and Requests to Narita Airport

NARITA AIRPORT

Inquiries and Feedback

Questions with Many Inquiries

Telephone Inquiries

Narita International Airport infomation

Directions for Use

Language Selection（Recorded information）

Service Selection（Recorded information）

1：Audio Information

2：For information via fax

1：Audio Information

2：For information via fax

3： Other Inquiries

For E-mail Inquiries