Detailed airport guideDeparture procedure: International flights
Preparation and procedures necessary for departure on an international flight, security screening and handling of baggage required to enter the departure area, and other information on the process until departure are described below.
1.Prepare at home
Check your terminal and check-in counter
Some airlines use different terminals for international flights and domestic flights. You are recommended to access the flight search and check the terminal you need to go to on the departure date. The locations of check-in counters vary from day to day. Check the latest information on the flight information display monitor or at the information counter.
Prepare baggage
Check the rules concerning baggage to be checked at the check-in counter (checked baggage) and baggage you will carry onto an airplane (carry-on baggage).
Check other information
As for traveling overseas, please check the Frequently Asked Questions at the bottom of the page.
Basic information on use of airport
2.Go to the airport
Arrive at the airport at least two hours before your departure time.
The time by which you should be at the airport depends on each airline's check-in start time. Check the time beforehand and make sure to arrive at the airport well in advance.
3.Consumption tax refund procedure
Receive customs confirmation
Purchasers seeking tax exemption are required to receive confirmation at customs by presenting their passport upon departure and to depart from Japan within 90 days from the date of purchase of the tax-free goods. They will not be refunded an amount equivalent to consumption tax if they fail to receive customs confirmation.
Items necessary for the tax refund procedure
- Passport
- All tax-free goods purchased
※Purchasers cannot receive customs confirmation after checking in their baggage at the departure airport.
※Therefore, please allow sufficient time before check-in and complete customs confirmation at a Customes tax refund kiosk in the departure lobby or on your smartphone before checking in your baggage.
※On international departure floor, passengers can complete the customs confirmation online via Visit Japan Web on their own smartphone or other device instead of using a customes tax refund kiosks.
※They need to register for Visit Japan Web before undergoing customs confirmation in order to make this service available for their online procedure.
If you are unable to use Visit Japan Web, please use a tax refund kiosk.
You need access to a dedicated Wi-Fi network to complete the procedure on your electronic device.
You can access the Wi-Fi network on the international flight departure floor by scanning the QR code shown below.
SSID | Password |
|---|---|
Customs_WiFi_For_TaxRefund | jcustoms |
Get a refund
Cash (Japanese yen only)
Please use a cash refund kiosk situated in the airport. * You do not need to show the tax-free goods you purchased on this occasion.
Credit Cards and Other Means
If you want to receive a tax refund by a credit card, QR code payment service (Alipay, WeChat Pay, etc.), or bank transfer, complete the refund procedure online according to the guidance at the time of purchase.
Points to note
- You will not receive a refund until you receive customs confirmation.
- Some stores do not offer a cash refund in the airport.
Tax refund operators (TRO)
In areas before and after security check, different tax refund operators (TROs) support the refund procedure via kiosks. For more information, click the following link.
Before security check
After security check
4.Check in
Proceed to the check-in counter
Passengers on international flights of ANA and JAL can use Face Express, a boarding procedure using facial recognition technology.
Proceed to the check-in counter of your airline.（Terminal1 4F,Terminal2 3F,Terminal3 2F)
You can search for the location of your check-in counter by flight search or on the map.Passengers of some other airlines can use automatic check-in kiosks and self-service bag drops.
What you need for procedure
- Passport
- Air ticket
- Baggage
In the case of a code-share flight, the check-in counter may differ from the one used for an ordinary flight. Check beforehand on the flight information page.
Confirm with your airline about the check-in start time.
Check-in (print a boarding pass, check your baggage)
Receive your boarding pass and baggage claim ticket.
5.Final preparation before departure
Complete necessary procedures, including currency exchange, withdrawal of money, roaming, and insurance.
6.Security screening
Proceed to the security checkpoint. You can find the location and the congestion level on the map.
You and your carry-on baggage should undergo security screening. For more details, please check the article on security screening procedures.
What you need for procedure
- Passport
- Boarding pass
- Carry-on baggage
7.Customs procedures
Make a customs declaration
You are required to declare at the customs counter in the following cases.
- If you take cash amounts, etc. equivalent to more than 1 million JPY out of the country, present your passport, etc. at the customs counter.
- If you carry out overseas any foreign-made goods such as the watch or necklace you are currently wearing, present your passport, etc. at the customs counter.
- If you have purchased duty-free goods, present your passport, etc. at the customs counter.
If you put these goods inside your checked baggage, have them confirmed at customs before checking them with your airline
What you need for procedure
- Passport
- Registration for Carrying out Foreign-made Goods
- Export of Means of Payment, etc.
- Import Declaration Form
* Exports to North Korea are limited to 100,000 JPY.
8.Passport control
Undergo passport control
Present your passport and boarding pass at the immigration counter.
* If you use the facial recognition gate or automated gate, you will receive no stamp on your passport. Please consult with staff if you want a stamp
Passengers using wheelchairs may use the wide passageway near the offices.
9.Board the airplane
Go to your boarding gate
Arrive at the boarding gate well in advance.
After arriving at the gate, wait until the boarding starts, following instructions from staff.
Have a nice trip!
10.Reference information
11.Related information
Airlines conduct security screening in order to prevent hijacking, terrorism and other similar events. This article explains the necessity of security screening, and obligations and penalties under law. Information as of September 2022 is posted here.
We request your understanding of security screening in order to protect the safety of aircraft and also to protect you.