Frequently Asked Questions(FAQ)

Thank you very much for using Narita Airport daily.
Regarding inquiries / opinions from customers, we will inform you as follows.


Search by inquiry contact


For E-mail Inquiries

As an email response may take several days, please inquire by phone if your inquiry is urgent.

We are unable to respond to matters related to airline services (limits on luggage size; lost, damaged or delayed luggage; airline ticket prices, reservations and warranties; carriage of pets, etc.). Please direct those inquiries to your airline.


Telephone Inquiries

Narita International Airport infomation

(24hours a day everyday)

Please check the number before dialing
This is an automatic recorded information service. Press the number that corresponds to the information you require.
* Recorded flight information is provided between 5:00 a.m. and 11:00 p.m.
Flight information outside those hours and other inquiries will be handled by operators.

Narita International Airport infomation-Directions for Use”