Frequently Asked Questions :Lost & Found
If you lost an item at the airport, the point of contact varies depending on where you lost it. Points of contact are as follows. All articles lost and found in the airport are ultimately delivered to the airport police department and stored there.
If you know where you lost the article
Before departure passport control / After Customs
Narita International Airport Lost & Found
Terminal 1 : 0476-32-2105
Terminal 2 : 0476-34-5220
Terminal 3 : 0476-34-4195
(24 hours a day, 365 days a year)
Click here for e-mail inquiries
Narita Airport Police Department , Accounting Section : 0476-32-0110
Weekdays 8:30 - 17:15
After departure passport control / Before Customs
Narita Customs Lost Property Office
Terminal 1 : 0476-33-2030
Terminal 2 or 3 : 0476-34-2157
Weekdays 8:30 -17:00
(Saturdays/Sundays/holidays: closed)
In the aircraft
Please contactyour respective airline for details on whom to contact regarding lost articles.