Frequently Asked Questions :Lost & Found

If you lost an item at the airport, the point of contact varies depending on where you lost it. Points of contact are as follows. All articles lost and found in the airport are ultimately delivered to the airport police department and stored there.

If you know where you lost the article

Before departure passport control / After Customs

Narita International Airport Lost & Found

Terminal 1 : 0476-32-2105

Terminal 2 : 0476-34-5220

Terminal 3 : 0476-34-4195
(24 hours a day, 365 days a year)

E-mail inquiries

Narita Airport Police Department , Accounting Section : 0476-32-0110
Weekdays 8:30 - 17:15

After departure passport control / Before Customs

Narita Customs Lost Property Office

Terminal 1 : 0476-33-2030

Terminal 2 : 0476-34-2157

Terminal 3 : 0476-34-4168

Weekdays 8:30 -17:00
(Saturdays/Sundays/holidays: closed)

In the aircraft

Please contactyour respective airline for details on whom to contact regarding lost articles.

If you do not know where you lost the article

If you do not know where you lost the article (and other concerns)

Narita International Airport Information: 0476-34-8000
(24 hours a day, 365 days a year)

E-mail inquiries